International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2016 Vol.10 No.2/3/4

Pages Title and author(s)
89-102Key factors influencing patient loyalty
Yu-Li Lan; Jia-Yi Hung; Chien-Chih Chen; Cheng-Wen Yao
DOI: 10.1504/IJECRM.2016.082182
103-124Fundamentals of configuration methodology: aligning customer requirements into design philosophy
Ahm Shamsuzzoha; Petri T. Helo
DOI: 10.1504/IJECRM.2016.082183
125-137An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Richard A. Heiens; Ravi Narayanaswamy
DOI: 10.1504/IJECRM.2016.082185
138-157The impact of knowledge management on customer relationship management: a case from the fast food industry in Jordan
Fadi Mahawrah; Issa Shehabat; Emad Abu-Shanab
DOI: 10.1504/IJECRM.2016.082186
158-178Improving customer loyalty evaluation methods in the grocery retail industry: a data mining approach
Samira Khodabandehlou; Ali Akbar NikNafs
DOI: 10.1504/IJECRM.2016.082187
179-197Investigating the effective factors in users' satisfaction with social network sites
Seyyed Mehdi Mirmehdi; Ali Sanayei; Hossein Rezaei Dolatabadi
DOI: 10.1504/IJECRM.2016.082189
198-215Nutritional application software for restaurants: the tool of customer satisfaction and behaviour
Georgios Palisidis; Katerina Giazitzi; Vaios Karathanos; George Boskou
DOI: 10.1504/IJECRM.2016.082197
216-224An analytical study on the resident's satisfaction of rural rejuvenation plan in Taiwan: grey relational analysis of grey system theory
Chih-Cheng Huang; Ming-Yuan Hsieh
DOI: 10.1504/IJECRM.2016.082206