International Journal of Electronic Customer Relationship Management (IJECRM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Electronic Customer Relationship Management

Pages	Title and author(s)
203-219	Website quality: imperatives for effective industrial marketing through websites' usage intensity augmentation D. Jayaprakash Kanagaraj; J. Clement Sudhahar DOI: 10.1504/IJECRM.2015.074190
220-239	Designing the impact pattern of electronic service quality through perceived value and electronic trust on customers' electronic commitment (case study of customers of different branches of Mellat bank in Shiraz) Z. Saneian; M. Seify; A. Joukar DOI: 10.1504/IJECRM.2015.074191
240-253	Exploring dimensions and challenges of services quality in banking sector of Pakistan: a focus group methodology Khuram Shahzad; M.M. Haris Aslam; Naveda Kitchlew; Sami Ullah Bajwa DOI: 10.1504/IJECRM.2015.074195
254-270	Impact of electronic customer relationship management in banking sector Emad Abu-Shanab; Layla Anagreh DOI: 10.1504/IJECRM.2015.074196