International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2009 Vol.3 No.3


Pages Title and author(s)
207-235Customer relationship management activities in e-banking: the case of Iranian banks
Abbas Keramati, M. Farshid, E. Salehi-Sangari, J. Toufighi Zavareh
DOI: 10.1504/IJECRM.2009.027951
236-363Customer communication in distance shopping: how to reveal complexities through socio-pragmatic conversation analysis
U. Larsson, G. Goldkuhl, B-M. Johansson
DOI: 10.1504/IJECRM.2009.027952
264-280Organisational readiness assessment framework and model for knowledge management – application for manufacturing supply chain
S. Nagarajan, K. Ganesh, Balan Sundarakani
DOI: 10.1504/IJECRM.2009.027953
281-300A structural equation model of management strategies and firm performance: a case study of logistics service quality on home delivery
Yu-Kai Huang, Cheng-Min Feng, Pei-Ju Wu
DOI: 10.1504/IJECRM.2009.027954
301-317Aligning supply chain management and new product development: a theoretical framework
Margherita Pero, Andrea Sianesi
DOI: 10.1504/IJECRM.2009.027955

 

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