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  1. International Journal of Electronic Customer Relationship Management
  2. Published issues
  3. 2007 Vol.1 No.2
International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2007 Vol.1 No.2


Pages Title and author(s)
109-131Design of a generic customer relationship strategy management system
K.C.M. Kwok, K.L. Choy, H.C.W. Lau, S.K. Kwok
DOI: 10.1504/IJECRM.2007.016016
132-154Electronic commerce for low involvement consumer goods: success factors of Thai online merchants
S. Rotchanakitumnuai, M. Speece
DOI: 10.1504/IJECRM.2007.016017
155-168On leveraging e-services for effective Relationship Management: exploring the necessary technological components
Jeremy Galbreath, K. Douglas Hoffman
DOI: 10.1504/IJECRM.2007.016018
169-183Performance measurement perspectives in Virtual Partnering projects in the construction industry
Frankie K.S. Lam, Ivan K.W. Lai
DOI: 10.1504/IJECRM.2007.016019
184-199The finance-CRM nexus: measure of performance effectiveness
K. Oh, G. Durden
DOI: 10.1504/IJECRM.2007.016020
200-230Goods delivery optimisation in distribution networks with batch production
Daria Battini, Maurizio Faccio, Alessandro Persona, Pietro Vecchiato
DOI: 10.1504/IJECRM.2007.016021

 

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