International Journal of Electronic Customer Relationship Management (IJECRM)

International Journal of Electronic Customer Relationship Management

2007 Vol.1 No.2


Pages Title and author(s)
109-131Design of a generic customer relationship strategy management system
K.C.M. Kwok, K.L. Choy, H.C.W. Lau, S.K. Kwok
DOI: 10.1504/IJECRM.2007.016016
132-154Electronic commerce for low involvement consumer goods: success factors of Thai online merchants
S. Rotchanakitumnuai, M. Speece
DOI: 10.1504/IJECRM.2007.016017
155-168On leveraging e-services for effective Relationship Management: exploring the necessary technological components
Jeremy Galbreath, K. Douglas Hoffman
DOI: 10.1504/IJECRM.2007.016018
169-183Performance measurement perspectives in Virtual Partnering projects in the construction industry
Frankie K.S. Lam, Ivan K.W. Lai
DOI: 10.1504/IJECRM.2007.016019
184-199The finance-CRM nexus: measure of performance effectiveness
K. Oh, G. Durden
DOI: 10.1504/IJECRM.2007.016020
200-230Goods delivery optimisation in distribution networks with batch production
Daria Battini, Maurizio Faccio, Alessandro Persona, Pietro Vecchiato
DOI: 10.1504/IJECRM.2007.016021

 

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