International Journal of Electronic Customer Relationship Management (IJECRM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Electronic Customer Relationship Management

Pages	Title and author(s)
315-331	Online consumer trust research and Maslow's hierarchy of needs Antonina A. Bauman DOI: 10.1504/IJECRM.2018.096238
332-346	Social customer relationship management, election and political campaign Muhammad Anshari; Mohammad Nabil Almunawar DOI: 10.1504/IJECRM.2018.096239
347-362	Modelling CRM applications and its impact on relationship outcomes: a B2B relationship perspective Waseem John DOI: 10.1504/IJECRM.2018.096240
363-383	The values of BI-empowered customer service in telecom Mohamed Al-Zadjali; Kamla Ali Al-Busaidi DOI: 10.1504/IJECRM.2018.096241
384-410	Utilising social media to improve relationship quality: the case of the university library Melissa N. Clark; Scott D. Bacon DOI: 10.1504/IJECRM.2018.096247
411-435	Customer relationship management practices affecting customer loyalty supporting small airline carriers in Ghana Daniel M. Quaye; Isaac Mensah; Aborampah Amoah-Mensah DOI: 10.1504/IJECRM.2018.096249