International Journal of Services Technology and Management
- Editor in Chief
- Dr. M.A. Dorgham
- ISSN online
- 1741-525X
- ISSN print
- 1460-6720
- 4 issues per year
- Impact factor (Clarivate Analytics) 2024 0.6 (5 Year Impact Factor 0.4)
- CiteScore 1.1 (2023)
JCI 0.08
IJSTM addresses services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics. Services cover a wide range of operations and functions, such as human aspects of healthcare, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects; electronic commerce; globalisation in services; and market innovations in services etc.
Topics covered include
- Services technology, management and technology management: policy, strategic and operational issues
- Services and innovation
- Information technology and communication in services, e-commerce
- Supply chain management
- New developments in marketing and retailing
- Human resources and development in services
- Customer care
- TQM, services quality
- Distribution and logistics
- Ecologically driven services
- Economics of services
- Services in society, ethics and culture
- Technology related to tourism services and transport
- Technology serving scientific research and high-tech industry
- Medical, recreational and health tourism
Objectives
The aims of IJSTM are to: disseminate knowledge; provide a learned reference in the field; and establish channels of communication between academic and research experts, policy-makers and executives, in the services industry and related institutions.
Readership
Professionals, academics, researchers, and managers
Contents
IJSTM provides an international forum and refereed authoritative source of information in the field of services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics.
Services are not limited to a particular sector. They cover a wide range of operations and functions such as human aspects of health care, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects.
IJSTM is indexed in:
- Scopus (Elsevier)
- Web of Science: Emerging Sources Citation Index (Clarivate Analytics)
- Academic OneFile (Gale)
- Business Source Premier (EBSCO)
- cnpLINKer (CNPIEC)
- Computer Science Index (EBSCO)
- DBLP Computer Science Bibliography
- Expanded Academic ASAP (Gale)
- OneFile Business (Gale)
- General OneFile (Gale)
- Google Scholar
- Info Trac (Gale)
- Inspec (Institution of Engineering and Technology)
- J-Gate
- io-port (FIZ Karlsruhe)
- Pirabase (Smithers Pira)
- ProQuest Advanced Technologies Database with Aerospace
- ProQuest ABI/Inform Collection
- RePEc
- ProQuest Technology Collection
IJSTM is listed in:
- National Agency for Evaluation of the University and Research System (ANVUR)
- Cabell's Directory of Publishing Opportunities
- The BFI lists
- UGC (University Grants Commission)
- Excellence in Research for Australia (ERA)
- ICI World of Journals (Copernicus)
- Index of Information Systems Journals (Deakin University)
- JUFO
- Norwegian Register for Scientific Journals, Series and Publishers
- University of Queensland Business School Journal List
- VHB-JOURQUAL (Germany)
Editor in Chief
- Dorgham, M.A., International Centre for Technology and Management, UK
(editorialinderscience.com)
American Editor
- Berg, Daniel, Rensselaer Polytechnic Institute, USA
Associate Editors
- Si, Steven, Bloomsburg University of Pennsylvania, USA
- Zhang, Juliang, Beijing Jiaotong University, China
Associate Editor for Electronic Commerce
- Morell, Jonathan A., Fulcrum Corporation, USA
Regional Editor
- Hua, Guowei, Beijing Jiaotong University, China
Regional Editor Japan
- Eto, Hajime, University of Tsukuba, Japan
Far East Editor
- Chang, Pao-Long, National Chiao Tung University, Taiwan, Province of China
Editorial Board Members
- Anderssen, Sven-Eric, Stöpvsk, Sweden
- Brown, Stephen W., Arizona State University, USA
- Chebat, Jean-Charles, HEC Montréal, Canada
- Colin, Jacques, Université de la Méditerranée, France
- Dietl, Helmut M., University of Zurich, Switzerland
- Eriksson, E. Anders, Swedish Defence Research Agency FOA, Sweden
- Evangelista, Rinaldo, Istituto di Studi sulla Ricerca e Documentazione Scientifica (CNR-ISRDS), Italy
- Fisscher, O.A.M., University of Twente, Netherlands
- Frow, Pennie, University of Sydney, Australia
- Geisler, Eliezer, Illinois Institute of Technology, USA
- Ghobadian, Abby, Henley Management College, UK
- Gottardi, Giorgio, Università di Padova, Italy
- Hirvensalo, Inkeri, ETA, Faroe Islands
- Ho, Samuel K.M., Asia Pacific Business Excellence Standards (APBEST) Academy, Hong Kong SAR, China
- Joseph, Mathew, St. Mary's University, USA
- Kierkegaard, Sylvia Mercado, International Association of IT Lawyers, Denmark
- Kijima, Kyoichi Jim, Tokyo Institute of Technology, Japan
- Kollmann, Tobias, Universität Duisburg-Essen, Germany
- Laroche, Michel, Concordia University, Canada
- Li, Shanling, McGill University, Canada
- Mathe, Hervé, ESSEC, France
- Payne, Adrian, University of New South Wales, Australia
- Pons, Frank, Kedge Business School and Laval University, Canada
- Sudharshan, D., University of Kentucky, USA
A few essentials for publishing in this journal
- Submitted articles should not have been previously published or be currently under consideration for publication elsewhere.
- Conference papers may only be submitted if the paper has been completely re-written (more details available here) and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted.
- Briefs and research notes are not published in this journal.
- All our articles go through a double-blind review process.
- All authors must declare they have read and agreed to the content of the submitted article. A full statement of our Ethical Guidelines for Authors (PDF) is available.
- There are no charges for publishing with Inderscience, unless you require your article to be Open Access (OA). You can find more information on OA here.
- All articles for this journal must be submitted using our online submissions system.
- View Author guidelines.
Submission process
Journal news
The ecology of industrial renewal
1 May, 2024
Writing in the International Journal of Services Technology and Management, a team from Finland explains how service ecosystems might play an important part in speeding up industrial renewal. However, they add that there are many aspects of the complex social dynamics that drive these ecosystems, which must be understood before we can move ahead and which have previously been overlooked in some research. Maaria Nuutinen, Katri Valkokari, and Maarit Halttunen of the VTT Technical Research Centre of Finland Ltd, and Katariina Palomäki of Sitowise Ltd, have taken a new look at service ecosystem research. They focused on the practical aspects of industrial service ecosystems in order to help explain what they need to encompass in order to facilitate industrial renewal [...]
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