International Journal of Services Technology and Management
- Editor in Chief
- Dr. M.A. Dorgham
- ISSN online
- 1741-525X
- ISSN print
- 1460-6720
- 4 issues per year
- Impact factor (Clarivate Analytics) 2024 JIF 0.3 (5 Year Impact Factor 0.4)
- CiteScore 0.9 (2024)
JCI 0.06
IJSTM addresses services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics. Services cover a wide range of operations and functions, such as human aspects of healthcare, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects; electronic commerce; globalisation in services; and market innovations in services etc.
Topics covered include
- Services technology, management and technology management: policy, strategic and operational issues
- Services and innovation
- Information technology and communication in services, e-commerce
- Supply chain management
- New developments in marketing and retailing
- Human resources and development in services
- Customer care
- TQM, services quality
- Distribution and logistics
- Ecologically driven services
- Economics of services
- Services in society, ethics and culture
- Technology related to tourism services and transport
- Technology serving scientific research and high-tech industry
- Medical, recreational and health tourism
Objectives
The aims of IJSTM are to: disseminate knowledge; provide a learned reference in the field; and establish channels of communication between academic and research experts, policy-makers and executives, in the services industry and related institutions.
Readership
Professionals, academics, researchers, and managers
Contents
IJSTM provides an international forum and refereed authoritative source of information in the field of services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics.
Services are not limited to a particular sector. They cover a wide range of operations and functions such as human aspects of health care, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects.
Browse issues
2025 Vol.30 No.2/32025 Vol.30 No.12024 Vol.29 No.2/3/4 Free Access2024 Vol.29 No.12023 Vol.28 No.5/62023 Vol.28 No.3/42022 Vol.28 No.1/22021 Vol.27 No.4/5/62021 Vol.27 No.32021 Vol.27 No.1/22020 Vol.26 No.62020 Vol.26 No.52020 Vol.26 No.42020 Vol.26 No.2/32020 Vol.26 No.12019 Vol.25 No.5/62019 Vol.25 No.3/42019 Vol.25 No.22019 Vol.25 No.12018 Vol.24 No.5/62018 Vol.24 No.42018 Vol.24 No.1/2/32017 Vol.23 No.5/62017 Vol.23 No.42017 Vol.23 No.32017 Vol.23 No.1/22016 Vol.22 No.62016 Vol.22 No.3/4/52016 Vol.22 No.1/22015 Vol.21 No.4/5/62015 Vol.21 No.1/2/32014 Vol.20 No.4/5/62014 Vol.20 No.1/2/32013 Vol.19 No.4/5/62013 Vol.19 No.1/2/32012 Vol.18 No.3/42012 Vol.18 No.1/22012 Vol.17 No.2/3/42012 Vol.17 No.12011 Vol.16 No.3/42011 Vol.16 No.22011 Vol.16 No.12011 Vol.15 No.3/42011 Vol.15 No.1/22010 Vol.14 No.42010 Vol.14 No.2/32010 Vol.14 No.12010 Vol.13 No.3/42010 Vol.13 No.1/22009 Vol.12 No.42009 Vol.12 No.32009 Vol.12 No.22009 Vol.12 No.12009 Vol.11 No.42009 Vol.11 No.32009 Vol.11 No.22009 Vol.11 No.12008 Vol.10 No.2/3/42008 Vol.10 No.12008 Vol.9 No.3/42008 Vol.9 No.22008 Vol.9 No.12007 Vol.8 No.62007 Vol.8 No.4/52007 Vol.8 No.2/32007 Vol.8 No.12006 Vol.7 No.5/62006 Vol.7 No.42006 Vol.7 No.32006 Vol.7 No.22006 Vol.7 No.12005 Vol.6 No.62005 Vol.6 No.3/4/52005 Vol.6 No.22005 Vol.6 No.12004 Vol.5 No.5/62004 Vol.5 No.42004 Vol.5 No.32004 Vol.5 No.22004 Vol.5 No.12003 Vol.4 No.4/5/62003 Vol.4 No.32003 Vol.4 No.22003 Vol.4 No.12002 Vol.3 No.42002 Vol.3 No.32002 Vol.3 No.22002 Vol.3 No.12001 Vol.2 No.3/42001 Vol.2 No.1/22000 Vol.1 No.42000 Vol.1 No.2/32000 Vol.1 No.1IJSTM is indexed in:
- Scopus (Elsevier)
- Web of Science: Emerging Sources Citation Index (Clarivate Analytics)
- Academic OneFile (Gale)
- Business Source Premier (EBSCO)
- cnpLINKer (CNPIEC)
- Computer Science Index (EBSCO)
- DBLP Computer Science Bibliography
- Expanded Academic ASAP (Gale)
- OneFile Business (Gale)
- General OneFile (Gale)
- Google Scholar
- Info Trac (Gale)
- Inspec (Institution of Engineering and Technology)
- J-Gate
- io-port (FIZ Karlsruhe)
- Pirabase (Smithers Pira)
- ProQuest Advanced Technologies Database with Aerospace
- ProQuest ABI/Inform Collection
- RePEc
- ProQuest Technology Collection
IJSTM is listed in:
- National Agency for Evaluation of the University and Research System (ANVUR)
- Cabell's Directory of Publishing Opportunities
Editor in Chief
- Dorgham, M.A., International Centre for Technology and Management, UK
(editorial
inderscience.com)
Regional Editor
- Hua, Guowei, Beijing Jiaotong University, China
Associate Editors
- Si, Steven, Bloomsburg University of Pennsylvania, USA
- Zhang, Juliang, Beijing Jiaotong University, China
American Editor
- Berg, Daniel, Rensselaer Polytechnic Institute, USA
Far East Editor
- Chang, Pao-Long, National Chiao Tung University, Taiwan, ROC
Associate Editor for Electronic Commerce
- Morell, Jonathan A., Fulcrum Corporation, USA
Regional Editor Japan
- Eto, Hajime, University of Tsukuba, Japan
Editorial Board Members
- Anderssen, Sven-Eric, Stöpvsk, Sweden
- Brown, Stephen W., Arizona State University, USA
- Chebat, Jean-Charles, HEC Montréal, Canada
- Colin, Jacques, Université de la Méditerranée, France
- Dietl, Helmut M., University of Zurich, Switzerland
- Eriksson, E. Anders, Swedish Defence Research Agency FOA, Sweden
- Evangelista, Rinaldo, Istituto di Studi sulla Ricerca e Documentazione Scientifica (CNR-ISRDS), Italy
- Fisscher, O.A.M., University of Twente, Netherlands
- Frow, Pennie, University of Sydney, Australia
- Geisler, Eliezer, Illinois Institute of Technology, USA
- Ghobadian, Abby, Henley Management College, UK
- Gottardi, Giorgio, Università di Padova, Italy
- Hirvensalo, Inkeri, ETA, Faroe Islands
- Ho, Samuel K.M., Asia Pacific Business Excellence Standards (APBEST) Academy, Hong Kong SAR, China
- Joseph, Mathew, St. Mary's University, USA
- Kierkegaard, Sylvia Mercado, International Association of IT Lawyers, Denmark
- Kijima, Kyoichi Jim, Tokyo Institute of Technology, Japan
- Kollmann, Tobias, Universität Duisburg-Essen, Germany
- Laroche, Michel, Concordia University, Canada
- Li, Shanling, McGill University, Canada
- Mathe, Hervé, ESSEC, France
- Payne, Adrian, University of New South Wales, Australia
- Pons, Frank, Kedge Business School and Laval University, Canada
- Sudharshan, D., University of Kentucky, USA
A few essentials for publishing in this journal
- Submitted articles should not have been previously published or be currently under consideration for publication elsewhere.
- Conference papers may only be submitted if the paper has been completely re-written (more details available here) and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted.
- Briefs and research notes are not published in this journal.
- All our articles go through a double-blind review process.
- All authors must declare they have read and agreed to the content of the submitted article. A full statement of our Ethical Guidelines for Authors (PDF) is available.
- There are no charges for publishing with Inderscience, unless you require your article to be Open Access (OA). You can find more information on OA here.
- All articles for this journal must be submitted using our online submissions system.
- View Author guidelines.
Submission process
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