International Journal of Services Technology and Management
- Editor in Chief
- Dr. M.A. Dorgham
- ISSN online
- ISSN print
- 6 issues per year
- Impact factor (Clarivate Analytics) 2023 0.5 (5 Year Impact Factor 0.5)
- CiteScore 0.8 (2022)
IJSTM addresses services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics. Services cover a wide range of operations and functions, such as human aspects of healthcare, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects; electronic commerce; globalisation in services; and market innovations in services etc.
Topics covered include
- Services technology, management and technology management: policy, strategic and operational issues
- Services and innovation
- Information technology and communication in services, e-commerce
- Supply chain management
- New developments in marketing and retailing
- Human resources and development in services
- Customer care
- TQM, services quality
- Distribution and logistics
- Ecologically driven services
- Economics of services
- Services in society, ethics and culture
- Technology related to tourism services and transport
- Technology serving scientific research and high-tech industry
- Medical, recreational and health tourism
The aims of IJSTM are to: disseminate knowledge; provide a learned reference in the field; and establish channels of communication between academic and research experts, policy-makers and executives, in the services industry and related institutions.
Professionals, academics, researchers, and managers
IJSTM provides an international forum and refereed authoritative source of information in the field of services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics.
Services are not limited to a particular sector. They cover a wide range of operations and functions such as human aspects of health care, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects.
IJSTM is indexed in:
- Scopus (Elsevier)
- Web of Science: Emerging Sources Citation Index (Clarivate Analytics)
- Academic OneFile (Gale)
- Business Source Premier (EBSCO)
- cnpLINKer (CNPIEC)
- Computer Science Index (EBSCO)
- DBLP Computer Science Bibliography
- Expanded Academic ASAP (Gale)
- OneFile Business (Gale)
- General OneFile (Gale)
- Google Scholar
- Info Trac (Gale)
- Inspec (Institution of Engineering and Technology)
- io-port (FIZ Karlsruhe)
- Pirabase (Smithers Pira)
- ProQuest Advanced Technologies Database with Aerospace
- ProQuest ABI/Inform Collection
- ProQuest Technology Collection
IJSTM is listed in:
- National Agency for Evaluation of the University and Research System (ANVUR)
- Cabell's Directory of Publishing Opportunities
Editor in Chief
- Dorgham, M.A., International Centre for Technology and Management, UK
- Si, Steven, Bloomsburg University of Pennsylvania, USA
- Zhang, Juliang, Beijing Jiaotong University, China
- Berg, Daniel, Rensselaer Polytechnic Institute, USA
Associate Editor for Electronic Commerce
- Morell, Jonathan A., Fulcrum Corporation, USA
- Hua, Guowei, Beijing Jiaotong University, China
Regional Editor Japan
- Eto, Hajime, University of Tsukuba, Japan
Far East Editor
- Chang, Pao-Long, National Chiao Tung University, Taiwan, Province of China
Editorial Board Members
- Anderssen, Sven-Eric, Stöpvsk, Sweden
- Brown, Stephen W., Arizona State University, USA
- Chebat, Jean-Charles, HEC Montréal, Canada
- Colin, Jacques, Université de la Méditerranée, France
- Dietl, Helmut M., University of Zurich, Switzerland
- Eriksson, E. Anders, Swedish Defence Research Agency FOA, Sweden
- Evangelista, Rinaldo, Istituto di Studi sulla Ricerca e Documentazione Scientifica (CNR-ISRDS), Italy
- Fisscher, O.A.M., University of Twente, Netherlands
- Frow, Pennie, University of Sydney, Australia
- Geisler, Eliezer, Illinois Institute of Technology, USA
- Ghobadian, Abby, Henley Management College, UK
- Gottardi, Giorgio, Università di Padova, Italy
- Hirvensalo, Inkeri, ETA, Faroe Islands
- Ho, Samuel K.M., Asia Pacific Business Excellence Standards (APBEST) Academy, Hong Kong SAR, China
- Joseph, Mathew, St. Mary's University, USA
- Kierkegaard, Sylvia Mercado, International Association of IT Lawyers, Denmark
- Kijima, Kyoichi Jim, Tokyo Institute of Technology, Japan
- Kollmann, Tobias, Universität Duisburg-Essen, Germany
- Laroche, Michel, Concordia University, Canada
- Li, Shanling, McGill University, Canada
- Mathe, Hervé, ESSEC, France
- Payne, Adrian, University of New South Wales, Australia
- Pons, Frank, Kedge Business School and Laval University, Canada
- Sudharshan, D., University of Kentucky, USA
A few essentials for publishing in this journal
- Submitted articles should not have been previously published or be currently under consideration for publication elsewhere.
- Conference papers may only be submitted if the paper has been completely re-written (more details available here) and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted.
- Briefs and research notes are not published in this journal.
- All our articles go through a double-blind review process.
- All authors must declare they have read and agreed to the content of the submitted article. A full statement of our Ethical Guidelines for Authors (PDF) is available.
- There are no charges for publishing with Inderscience, unless you require your article to be Open Access (OA). You can find more information on OA here.
- All articles for this journal must be submitted using our online submissions system.
- View Author guidelines.
A time to live, a time to buy
30 June, 2023
Consumers are constantly bombarded with enticing product promotions and time-limited offers. That might be a flash sale on an e-commerce platform or a time-constrained deal at a physical store. Businesses use these marketing tools to trigger consumers and so drive sales. Research in the International Journal of Services Technology and Management asks whether consumers are so gullible or whether cynicism means such promotions are largely ineffective. Jing-Bo Shao, Fei-Si Yao, and Min Xie of the Harbin Institute of Technology in Harbin, China, have explored the concept of restrictive marketing, which encompasses both traditional online-to-offline businesses and emerging original design manufacturer (ODM) enterprises. They have identified various factors that help to shape consumer behaviour when faced with various types of promotion and whether those factors have a positive, negative or neutral effect on their decision to purchase a product. The various factors include time constraints, price discounts, product price levels, and past online buying experience [...]More details...