
International Journal of Services Technology and Management
2010 Vol.14 No.4
Special Issue on Intellectual Capital Management for Service Productivity Improvement
Guest Editors: Professor Antti Lönnqvist and Professor Giovanni Schiuma
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Pages | Title and author(s) |
310-325 | Service performance improvement by using RFID-enabled goods traceability data: a case studyT. Inaba, S. Miyazaki DOI: 10.1504/IJSTM.2010.035781 |
326-342 | Productivity impacts of mobile office serviceMaiju Vuolle DOI: 10.1504/IJSTM.2010.035782 |
343-359 | An evaluation methodology for the tangible and intangible assets of city-regions: the 6K1C frameworkKoray Velibeyoglu, Tan Yigitcanlar DOI: 10.1504/IJSTM.2010.035783 |
360-375 | Identifying factors affecting public service productivityAki Jaaskelainen DOI: 10.1504/IJSTM.2010.035784 |
376-390 | Understanding value created by KIBS: a business customer perspectiveFrancesco Sole, Daniela Carlucci DOI: 10.1504/IJSTM.2010.035785 |
391-405 | White-collar worker productivity: challenges in FinlandPaula Kujansivu, Liisa Oksanen DOI: 10.1504/IJSTM.2010.035786 |