International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2010 Vol.14 No.4

Special Issue on Intellectual Capital Management for Service Productivity Improvement

Guest Editors: Professor Antti Lönnqvist and Professor Giovanni Schiuma

Editorial: Intellectual capital and service productivity

Pages Title and author(s)
310-325Service performance improvement by using RFID-enabled goods traceability data: a case study
T. Inaba, S. Miyazaki
DOI: 10.1504/IJSTM.2010.035781
326-342Productivity impacts of mobile office service
Maiju Vuolle
DOI: 10.1504/IJSTM.2010.035782
343-359An evaluation methodology for the tangible and intangible assets of city-regions: the 6K1C framework
Koray Velibeyoglu, Tan Yigitcanlar
DOI: 10.1504/IJSTM.2010.035783
360-375Identifying factors affecting public service productivity
Aki Jaaskelainen
DOI: 10.1504/IJSTM.2010.035784
376-390Understanding value created by KIBS: a business customer perspective
Francesco Sole, Daniela Carlucci
DOI: 10.1504/IJSTM.2010.035785
391-405White-collar worker productivity: challenges in Finland
Paula Kujansivu, Liisa Oksanen
DOI: 10.1504/IJSTM.2010.035786

 

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