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International Journal of Services Technology and Management

Title	Author(s)	Vol. and Issue nos.	Page nos.	Full-text article
Measuring e-service quality: a review of literature	Amit Shankar; Biplab Datta	Vol.26 No.1	77-100
An approach to reengineering applied to control of container logistics cost using the PERT network	Hao Zhang; Yan Cui; Liyu Zhu; Qingxiao Hou	Vol.26 No.1	58-76
Innovative behaviour and the performance of technology-based knowledge-intensive business services: an empirical study	Xavier Amores Bravo; Anna Arbussa; Andrea Bikfalvi; Josep Llach; Marc Saez	Vol.26 No.1	38-57
Impacts of day trading on the intraday pattern of market quality	Tsung-Yu Hsieh; Ying-Fen Fu; Shih-Ya Ma	Vol.26 No.1	20-37
Service supply chain incentive strategy: from the perspective of win-win	Weiping Zhu; Hongguang Yao	Vol.26 No.1	1-19