International Journal of Services Technology and Management
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International Journal of Services Technology and Management (5 papers in press)
Distinguishing aggregate air travel demand from air passenger volume in China: based on the partial adjustment theory by Yingxiao Zhou, Peng Zhao Abstract: Air travel demand estimation is vital for airlines and governmen Keywords: air travel demand estimation; air travel volume; partial adjustment theory.
Real-time Visibility Technologies and Supply Chain Performance: An Empirical Investigation by Thomas Carton, Tal Ben-Zvi, Burak Ayata Abstract: This research examines how real-time visibility technology acceptance affects the performance of healthcare and retail cargo supply chains. A modified Technology Acceptance Model (TAM) frames the analysis. It was operationalized and tested via empirical study; it is the basis for the analysis of real-time visibility variables. Findings support the claim that users perceived ease of use significantly impacts real-time supply chain visibility adoption, which positively impacts supply chain performance. Results confirm previous theoretical findings. Practically, this research details a novel cargo visibility solution, a unitary technology that unmasks key pallet- and item-level data. And real-time cargo visibility improves contingency planning and increases customer satisfaction. This supports the studys aggregate purpose, to exploit the platforms potential as a pragmatic and proactive cargo tracking tool. Keywords: supply chain; real-time visibility; technology acceptance model; performance; inventory; response time; customer satisfaction.
The role of generational cohorts in mobile banking adoption: Evidence from South-Eastern Europe by Gentjan Cera, Khurram Ajaz Khan, Fabjan Lashi, Sadik Maloku Abstract: The extended unified theory of acceptance and use of technology (UTAUT2) model extensively explains consumers behavior. However, from the service providers perspective, understanding the role of generational cohorts in technology acceptance is necessary. The paper explores this role in mobile banking adoption by investigating its moderating effect on the linkages between the antecedents of the UTAUT2 model and behavioral intention. The article uses the partial least square method and regressions with generation as a multi-categorical moderator to investigate the moderating effect in a sample of 959 individuals from South-Eastern Europe. Findings reveal that generations govern most of the linkages between the antecedents of UTAUT2 and behavioral intention. These relationships were stronger for generation Y than generation Z, while there were no differences between generation X and Y. The paper contributes to the literature by providing theoretical and practical insights in the context of developing countries. Keywords: mobile banking; generation X; generation Y; generation Z; UTAUT2.
Handheld Device Formfactor Effects on Worker Productivity During Loading Tasks: A Case Study by Reuben Burch, Lesley Strawderman, Tyler Ross, Linkan Bian, Katherine King, Kari Babski-Reeves, Farjana Nur Abstract: With the high number of boxed products processed at material handling and product distribution hubs, reducing scanning time and errors are key to improving operations. This study identifies the impact of select scanning technology on worker productivity, error rate, and perceived usability during simulated scanning tasks. A large material handling company selected five scanning device formfactors for device procurement evaluation during a request for purchase process. Productivity, error rate, and usability were assessed by 37 participants for each device during the replication of an aircraft container loading task. The average scanning time was lowest for wand and ring scanners (0.161, 0.162 minutes) and highest for the smartphone (0.256). The average error rate was lowest for the wand scanner (1.29%) and highest for the smartphone (3.84%). The average usability score was highest for ring and wand scanners (47.19, 47.95) and lowest for the smartphone (25.19). Superior performances from wand and ring scanners are likely due to simple design and effective feedback, with results indicating they should be used as primary scanning devices for highly repetitive material handling tasks. Keywords: Handheld device; usability; package handling; product handling; scanning; device formfactor; rugged handheld.
Special Issue on: LISS16-SIM Service Innovation and Management for Logistics and Supply Chains
Research on Risk Control of Vehicle Dynamic Logistics Alliance Based on SD and Evolutionary Game Model by Mingbao Wang, Zhiping Du, Hong Duan Abstract: Based on the evolutionary game theory and system dynamics theory, this paper analyzes the characteristics of vehicle logistics supply chain and vehicle dynamic logistics alliance system and the dynamic characteristics of system risk control, analyzes the internal risk control of vehicle dynamic logistics alliance. The evolutionary game model of two game agents under bounded rationality is established by taking the dynamic logistics alliance of two members as the research object. And uses the system dynamics theory, transforms the vehicle dynamic logistics alliance evolution game model into the system dynamics model. The model was simulated by Vensim software. Combined with the characteristics and advantages of the two methods to analyze what factors will promote cooperation between the two sides, what factors tend to make both sides appear egoistic breach of contract and thus affect the cooperation, what will trigger the situation of default. So as to provide reasonable suggestions for risk control of vehicle dynamic logistics alliance. Keywords: Vehicle logistics alliance; system dynamics; evolutionary game theory; risk control.