International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2010 Vol.14 No.1

Special Issue on Application of Business Intelligence to Customer Relationship Management

Guest Editor: H.C.W. Lau


Pages Title and author(s)


2-16Design and development of Supply Chain Knowledge Discovery System for Customer Relationship Management
C.K.M. Lee, H.C.W. Lau, S.K. Kwok, G.T.S. Ho
DOI: 10.1504/IJSTM.2010.032880
17-25An Online Analytical Processing based predictive system for better process quality in the supply chain network
G.T.S. Ho, H.C.W. Lau, T.M. Chan, C. Tang, Y.K. Tse
DOI: 10.1504/IJSTM.2010.032882
26-40Development of an e-procurement model for global financial institutions
H.C.W. Lau, W.T. Tsui, R.W.L. Ip
DOI: 10.1504/IJSTM.2010.032885
41-57Consumer's optimal policies for purchasing durable goods
Junxiu Jia, Rong Du, Qiying Hu
DOI: 10.1504/IJSTM.2010.032886


58-76A case study on multimedia e-tailing services: can watermarks help build customer relationships?
C.H. Wu, W.H. Ip, C.Y. Chan, Y. Zheng, Z.M. Lu
DOI: 10.1504/IJSTM.2010.032881
77-91Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms
Nichaya Suntornpithug, Gokhan M. Karaatli, Joseph N. Khamalah
DOI: 10.1504/IJSTM.2010.032883
92-102A Central Coordination System for managing a large supply base through supply chain collaboration
S.H. Chung, H.C.W. Lau, F.T.S. Chan
DOI: 10.1504/IJSTM.2010.032884
103-125Customer Relationship Management applied to higher education: developing an e-monitoring system to improve relationships in electronic learning environments
Thanasis Daradoumis, Inma Rodriguez-Ardura, Javier Faulin, Angel A. Juan, Fatos Xhafa, Francisco J. Martinez-Lopez
DOI: 10.1504/IJSTM.2010.032887
126-137Customer value segmentation based on cost-sensitive learning Support Vector Machine
Zou Peng, Hao Yuanyuan, Li Yijun
DOI: 10.1504/IJSTM.2010.032888