International Journal of Services Technology and Management (IJSTM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services Technology and Management

Pages	Title and author(s)
1-13	A multicriteria logistics-outsourcing decision making using the analytic hierarchy process Chandandeep Singh Grewal, Kuldeep Kumar Sareen, Sumit Gill DOI: 10.1504/IJSTM.2008.016808
14-32	Server-switching policy for call routing in a multiskill inbound call centre Chandra Sen Mazumdar, N.R. Srinivasa Raghavan DOI: 10.1504/IJSTM.2008.016809
33-50	The hybrid queuing and bi-objective integer programming model for scheduling frontline employees in a retail organisation Emanuel Melachrinoudis, Hokey Min DOI: 10.1504/IJSTM.2008.016810
51-70	Managing product returns in customer-centric e-tail environments Hokey Min, Chang Seong Ko, Hyun-Jeung Ko DOI: 10.1504/IJSTM.2008.016811
71-78	Reengineering call centre operations using simulation Hokey Min, Vincent Yu DOI: 10.1504/IJSTM.2008.016812
79-92	Creating a GIS application for defining retail catchment area at Jeddah City Abdulkader A. Murad DOI: 10.1504/IJSTM.2008.016813