International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2010 Vol.14 No.2/3

Special Issue on Service Interfaces and Service Strategy

Guest Editors: Professor Siegfried Gudergan and Professor Ian Lings


Pages Title and author(s)
144-162The relationship-service-profit chain: conceptual framework and propositions
Carmel Herington, Lester W. Johnson
DOI: 10.1504/IJSTM.2010.034325
163-187Quantitative models for service quality strategy implementation
Ying Su, Jie Peng, Zhanming Jin
DOI: 10.1504/IJSTM.2010.034326
188-207Management of multi-purpose stadiums: importance and performance measurement of service interfaces
Claudia Hock, Christian M. Ringle, Marko Sarstedt
DOI: 10.1504/IJSTM.2010.034327
208-216Service employee behaviour: the role of compliance and risk taking
Siegfried Gudergan, Ian Lings
DOI: 10.1504/IJSTM.2010.034328
217-232Stereotypes of Taiwanese salespeople at the service interface
Nick Lee, Amanda Beatson, Yuh-Jiin Lin
DOI: 10.1504/IJSTM.2010.034329
233-249Empowerment and role stress in the human interface between the firm and its markets
Aarti Sood, Ian Lings
DOI: 10.1504/IJSTM.2010.034330
250-258Adoption of technologies in industrial after-sales services across cultures
Siegfried Gudergan
DOI: 10.1504/IJSTM.2010.034331
259-277Customer interfaces in the accommodation industry – enhancing and constraining factors of IT adoption
Christine Mathies
DOI: 10.1504/IJSTM.2010.034332
278-302Self-service technology and the moderating effects of consumer characteristics
Amanda Beatson
DOI: 10.1504/IJSTM.2010.034333