International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2004 Vol.5 No.4


Pages Title and author(s)
317-332The impact of e-commerce on small Irish firms
Patrick Ibbotson, Martin Fahy
DOI: 10.1504/IJSTM.2004.004845
333-345Mass customisation: the prospects and the limits of a useful marketing tool, as evaluated by two opposite business endeavours
John Mylonakis
DOI: 10.1504/IJSTM.2004.004846
346-361Setting a business strategy to weather the telecommunications industry downturn by using fuzzy MCDM
Joe Cheng, Ya-Wen Yu, Min-Jen Tsai, Gwo-Hsiung Tzeng
DOI: 10.1504/IJSTM.2004.004847
362-371A research on the relationship between internet usage and organisational performance in South Korean electronic commerce organisations
Feng-Hsiung Hou
DOI: 10.1504/IJSTM.2004.004848
372-384Structural analysis of the shipbuilding industry based on transaction cost theory
M. Guisado-Tato, M. Vila-Alonso, C. Ferro-Soto
DOI: 10.1504/IJSTM.2004.004849
385-393Measuring and managing after-sales service: Aprilia's experience
Alberto De Toni, Stefano Tonchia
DOI: 10.1504/IJSTM.2004.004850
394-429Auditing entrepreneurial service innovations
Adnan Ozyilmaz, Daniel Berg
DOI: 10.1504/IJSTM.2004.004851

 

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