International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2011 Vol.16 No.2

Special Issue on Knowledge Intensive Service Systems

Guest Editors: Dr. Liping Zhao, Professor Linda Macaulay and Professor Ian Miles

Editorial

Pages Title and author(s)
126-140Intentionally holistic knowledge intensive service systems
Jennifer Wilby; Linda Macaulay; Babis Theodoulidis
DOI: 10.1504/IJSTM.2011.042592
141-159From knowledge-intensive services to knowledge-intensive service systems
Ian Miles
DOI: 10.1504/IJSTM.2011.042593
160-171Two contexts of knowledge intensive service systems: high contact and mass market
Michael H. Lyons
DOI: 10.1504/IJSTM.2011.042594
172-190Modelling customer lifetime value in contractual settings
Christoph Heitz; Marcel Dettling; Andreas Ruckstuhl
DOI: 10.1504/IJSTM.2011.042595
191-207Requirements for modelling interoperability in knowledge intensive service systems based on BeerLL
Wout Hofman; Yaohua Tan
DOI: 10.1504/IJSTM.2011.042596
208-221Understanding quality requirements in knowledge intensive service systems
Ye Wang; Jie Sun; Liping Zhao; Xinyu Wang; Xiaohu Yang; Aleksander J. Kavs
DOI: 10.1504/IJSTM.2011.042597

 

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