| Pages | Title and author(s) |
| 161-177 | Soft factors in integrating innovation in advanced e-servicesKrassimira Paskaleva, Ian Cooper, Jose Angel Azorin
DOI: 10.1504/IJSTM.2011.040374 |
| 178-191 | Trust, control and confidence in logistics outsourcing decisionsJari Juga, Jouni Juntunen
DOI: 10.1504/IJSTM.2011.040375 |
| 192-217 | The rise and globalisation of the Indian IT industry: dual case study of Wipro Technologies and InfosysSabeer Ahmed Khan, Pier A. Abetti
DOI: 10.1504/IJSTM.2011.040376 |
| 218-238 | An application of the real options approach to R&D investment decision making in a service division of an energy firmNobuhiko Nishimura
DOI: 10.1504/IJSTM.2011.040377 |
| 239-260 | Developing an IT organisational design framework based on operations strategyCarlos Luiz Buss, Edson Pinheiro De Lima, Sergio E. Gouvea Da Costa
DOI: 10.1504/IJSTM.2011.040378 |
| 261-280 | Service quality, service value, customer satisfaction and behavioural intentions of internet telephonyPei-Chun Lin, Mei-Hsin Chiang
DOI: 10.1504/IJSTM.2011.040379 |
| 281-297 | Factors underlying personalisation adoption: case of mobile telephonyJonathan C. Ho, Chung-Shing Lee
DOI: 10.1504/IJSTM.2011.040380 |
| 298-313 | The APP strategies selected in SCM of the hospitalHung-Chang Liao, Yan-Kwang Chen, Hsu-Hwa Chang
DOI: 10.1504/IJSTM.2011.040381 |
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