International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2001 Vol.2 No.3/4

Pages Title and author(s)
187-206Tracking and tracing: principles and practice
Gunnar Stefansson, Bernhard Tilanus
DOI: 10.1504/IJSTM.2001.001599
207-224The internet age and the role of telecommunication operators: the case of France Telecom
Alain Amintas, Thibault de Swarte
DOI: 10.1504/IJSTM.2001.001600
225-236EDI as a strategic device in the consumer goods industry: an empirical study
N. Perales, L.E. Carretero, L.M. Delgado
DOI: 10.1504/IJSTM.2001.001601
237-251Different patterns of value creation in the portal industry
Helmut M. Dietl, Susanne Royer
DOI: 10.1504/IJSTM.2001.001602
252-268A study into the impact of a graduate brokerage service for small and medium sized firms
Roy McLarty
DOI: 10.1504/IJSTM.2001.001603
269-288Information technology, innovation and supply chain structure
Jan H.M. Stroeken
DOI: 10.1504/IJSTM.2001.001604
289-312The supply-demand interaction in electronic commerce - a classification by type of relationship and dominance
Jeung-tai Eddie Tang, Daniel Y. Shee, Tzung-I Tang
DOI: 10.1504/IJSTM.2001.001605
313-325Strategic decisions for the management of banks' credit granting system
Hsien-Chang Kuo
DOI: 10.1504/IJSTM.2001.001606
326-346Service quality assessment and service process reengineering
Hajime Eto
DOI: 10.1504/IJSTM.2001.001607
347-362Multiple attribute decision making approach to petroleum pipeline route selection
Prasanta Kumar Dey, Stephen O. Ogunlana, Mario T. Tabucanon, Soumitra Shankar Gupta
DOI: 10.1504/IJSTM.2001.001608
363-376Goods and services and the dematerialisation fallacy: implications for sustainable development indicators and policy
Philip A. Lawn
DOI: 10.1504/IJSTM.2001.001609
377-387Innovation and the micro-enterprise
Barbara Simpson
DOI: 10.1504/IJSTM.2001.001610
388-401Technology policy in India - key issues and future perspectives
Pawan Sikka
DOI: 10.1504/IJSTM.2001.001611
402-433Challenges facing service enterprises in a global knowledge-based economy: lessons from the business services sector
Joanne Roberts
DOI: 10.1504/IJSTM.2001.001612