International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2000 Vol.1 No.1

Pages Title and author(s)
1-14Architectural design support for business process and business network engineering
Henry M. Franken, Rene Bal, Harmen van den Berg, Wil Janssen, Henny de Vos
DOI: 10.1504/IJSTM.2000.001563
15-36Innovation as a loosely coupled system in services
Jon Sundbo, Faiz Gallouj
DOI: 10.1504/IJSTM.2000.001565
37-57Service production and intellectual property
Ian Miles, Birgitte Andersen, Mark Boden, Jeremy Howells
DOI: 10.1504/IJSTM.2000.001564
58-82The diffusion of interactive technology at the customer interface
Philippa Ward, Barry J. Davies, Helen Wright
DOI: 10.1504/IJSTM.2000.001567
83-99World-Wide-Web technology in support of negotiation and communication
Jeffrey Teich, Hannele Wallenius, Jyrki Wallenius
DOI: 10.1504/IJSTM.2000.001566
100-113Airline fare product design in the context of yield management
Theodore C. Botimer
DOI: 10.1504/IJSTM.2000.001562