International Journal of Services Technology and Management (IJSTM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services Technology and Management

Pages	Title and author(s)
165-188	Revisiting drivers of tourist satisfaction and loyalty: role of key moderators Mahshid Omid; Frank Pons; Michel Zins DOI: 10.1504/IJSTM.2017.10006350
189-203	Measuring brand performance in the cruise industry: brand experiences and sustainability orientation as basis for value creation Nadine Hennigs; Steffen Schmidt; Klaus-Peter Wiedmann; Evmorfia Karampournioti; Franziska Labenz DOI: 10.1504/IJSTM.2017.10006352
204-218	An evolutionary game approach of analysis for enterprises implementing reverse logistics Lirong Wei; Qun Zhang; Chao Zhang DOI: 10.1504/IJSTM.2017.10006356
219-236	Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes Xian-Ying Xu; Shi-Yu Wu; Hao Jing DOI: 10.1504/IJSTM.2017.10006357
237-253	Purchasing channel choice based on fuzzy TOPSIS method Yuangao Chen; Shuo Wang DOI: 10.1504/IJSTM.2017.10006358