
International Journal of Services Technology and Management
2009 Vol.12 No.2
Special Issue on Service Management in China
Guest Editor: Prof. Shunzhong Liu
Pages | Title and author(s) |
129-145 | What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment?Hao Zhou, Lirong R. Long, Yuqing Q. Wang DOI: 10.1504/IJSTM.2009.025231 |
146-174 | New service development using GAP-based QFD: a mobile telecommunication caseJing-Hua Li, Lei Xu, Xiu-Lan Wu DOI: 10.1504/IJSTM.2009.025232 |
175-191 | Customer social norm attribute of services: why does it matter and how do we deal with it?Qinhai Ma, Ruping Liu, Zhengdan Liu DOI: 10.1504/IJSTM.2009.025233 |
192-215 | Understanding Chinese enterprises' adoption of enterprise short message services: combining IDT and TTFZhaohua Deng, Yaobin Lu, Bin Wang DOI: 10.1504/IJSTM.2009.025234 |
216-230 | An empirical study on the influential factors of travel agency websites quality based on the users' perceptionHuayu Shen, Jia Wei, Lingjie Zheng DOI: 10.1504/IJSTM.2009.025235 |
231-251 | The analysis of service station allocation in the hospital based on bottleneck modelF. Wu, T. Jia, S.L. Liu, J.Y. Qi DOI: 10.1504/IJSTM.2009.025236 |