International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2009 Vol.12 No.2

Special Issue on Service Management in China

Guest Editor: Prof. Shunzhong Liu

Editorial

Pages Title and author(s)
129-145What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment?
Hao Zhou, Lirong R. Long, Yuqing Q. Wang
DOI: 10.1504/IJSTM.2009.025231
146-174New service development using GAP-based QFD: a mobile telecommunication case
Jing-Hua Li, Lei Xu, Xiu-Lan Wu
DOI: 10.1504/IJSTM.2009.025232
175-191Customer social norm attribute of services: why does it matter and how do we deal with it?
Qinhai Ma, Ruping Liu, Zhengdan Liu
DOI: 10.1504/IJSTM.2009.025233
192-215Understanding Chinese enterprises' adoption of enterprise short message services: combining IDT and TTF
Zhaohua Deng, Yaobin Lu, Bin Wang
DOI: 10.1504/IJSTM.2009.025234
216-230An empirical study on the influential factors of travel agency websites quality based on the users' perception
Huayu Shen, Jia Wei, Lingjie Zheng
DOI: 10.1504/IJSTM.2009.025235
231-251The analysis of service station allocation in the hospital based on bottleneck model
F. Wu, T. Jia, S.L. Liu, J.Y. Qi
DOI: 10.1504/IJSTM.2009.025236

 

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