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International Journal of Services Technology and Management
Published issues
2009 Vol.12 No.2
International Journal of Services Technology and Management
2009 Vol.12 No.2
Special Issue on Service Management in China
Guest Editor
: Prof. Shunzhong Liu
Editorial
Pages
Title and author(s)
129-145
What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment?
Hao Zhou, Lirong R. Long, Yuqing Q. Wang
DOI
:
10.1504/IJSTM.2009.025231
146-174
New service development using GAP-based QFD: a mobile telecommunication case
Jing-Hua Li, Lei Xu, Xiu-Lan Wu
DOI
:
10.1504/IJSTM.2009.025232
175-191
Customer social norm attribute of services: why does it matter and how do we deal with it?
Qinhai Ma, Ruping Liu, Zhengdan Liu
DOI
:
10.1504/IJSTM.2009.025233
192-215
Understanding Chinese enterprises' adoption of enterprise short message services: combining IDT and TTF
Zhaohua Deng, Yaobin Lu, Bin Wang
DOI
:
10.1504/IJSTM.2009.025234
216-230
An empirical study on the influential factors of travel agency websites quality based on the users' perception
Huayu Shen, Jia Wei, Lingjie Zheng
DOI
:
10.1504/IJSTM.2009.025235
231-251
The analysis of service station allocation in the hospital based on bottleneck model
F. Wu, T. Jia, S.L. Liu, J.Y. Qi
DOI
:
10.1504/IJSTM.2009.025236
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