International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2004 Vol.5 No.5/6

Special Issue on Lean Production in Services

Guest Editor: Professor Luis Eugenio Carretero Díaz


Pages Title and author(s)
435-447Characteristics and classification of the annualised working hours planning problems
Albert Corominas, Amaia Lusa, Rafael Pastor
DOI: 10.1504/IJSTM.2004.006276
448-464Lean potential of network-enabled remote service outsourcing: spatio-temporal decoupling and resource flexibility
Alfonso Duran
DOI: 10.1504/IJSTM.2004.006277
465-478The use of lean indicators for operations management in services
Angel Martinez Sanchez, Manuela Perez Perez
DOI: 10.1504/IJSTM.2004.006278
479-487Total quality management in small well-established service businesses
B.P. Lingaraj, Joseph N. Khamalah
DOI: 10.1504/IJSTM.2004.006279
488-506Applying lean manufacturing principles to information intensive services
Uday M. Apte, Chon-Huat Goh
DOI: 10.1504/IJSTM.2004.006280
507-521Analysis of the relational capital between logistic partners
Diego Jesus Cuello De Oro Celestino, Luis Miguel Delgado Estirado, Marta Fossas Olalla
DOI: 10.1504/IJSTM.2004.006281
522-531Statistical quality control in services
Joanne M. Sulek
DOI: 10.1504/IJSTM.2004.006282
532-544A lean management implementation method in service operations
Lluis Cuatrecasas
DOI: 10.1504/IJSTM.2004.006283
545-564Lean service operations: translating lean production principles to service operations
Par Ahlstrom
DOI: 10.1504/IJSTM.2004.006284
565-578A measurement model of technological knowledge in professional firms
Fernando Enrique Garcia Muina, Gregorio Martin De Castro, Pedro Lopez Saez
DOI: 10.1504/IJSTM.2004.006273
579-595Performance measurement of intensive care services in hospitals: the case of Barbados
P.K. Dey, S. Hariharan, A.Y. Kumar, H.S.L. Moseley
DOI: 10.1504/IJSTM.2004.006274
596-611Taxonomy of services and its relationship with operations and strategy in electronic commerce
Sung-Eui Cho, Kwangtae Park, Jonguk Kim
DOI: 10.1504/IJSTM.2004.006275