International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2007 Vol.8 No.6

Special Issue on Operations and Global Competitiveness in Services

Guest Editor: Professor Krisztina Demeter


Pages Title and author(s)
455-477Through-life management: the provision of total customer solutions in the aerospace industry
Yvonne Ward, Andrew Graves
DOI: 10.1504/IJSTM.2007.013942
478-490Operations Management activities and operational performance in service firms
Daniel I. Prajogo, Mark Goh
DOI: 10.1504/IJSTM.2007.013943
491-511Six Sigma action research in Thailand: a comparative study
P. Nonthaleerak, L.C. Hendry
DOI: 10.1504/IJSTM.2007.013944
512-528A classification of after-sales services within the capital goods industry
Donatella Corti, John Mills
DOI: 10.1504/IJSTM.2007.013945
529-545Identifying and determining the key processes for quality management systems in the hotel sector
Victor Padron Robaina, Tomas F. Espino Rodriguez
DOI: 10.1504/IJSTM.2007.013946