International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2016 Vol.22 No.1/2

Special Issue on Services Technology and Services Design

Guest Editors: Prof. Dr. Wilfred Vincent Huang, Prof. Dr. Juergen Seitz and Dr. Zhen Zhu


Pages Title and author(s)
4-17The effect of service guarantee strength on service quality of online merchants
Hong Peng; Wei Jiang; Ruihuan Su
DOI: 10.1504/IJSTM.2016.077654
18-30The effect of e-WOM on country image and purchase intention: an empirical study on Korean cosmetic products in China
Zhehui Xiao; Jinlong Zhang; Dekui Li; Bhubate Samutachak
DOI: 10.1504/IJSTM.2016.077652
31-45An analysis of dynamic game strategy of privacy protection in personalisation
Hong-Wei Liu; Li Chen; Hui Zhu; Zhihui Liu
DOI: 10.1504/IJSTM.2016.077653
46-62What determines online consumers to migrate from PCs to mobile devices? - An empirical approach on consumers' internet cross-channel behaviours
Dingna Tang; Yimin Yang; Ying Yan; Ming Zhou
DOI: 10.1504/IJSTM.2016.077656
63-73Term structure analysis based on a static model of inter-bank bond market
Feihang Wang; Feiting Wang; Li Zhang
DOI: 10.1504/IJSTM.2016.077655

Additional Papers

74-105A review of brand research (1990-2010): classification, application and development trajectory
Wen-Jung Chang; Yu-Chun Chung
DOI: 10.1504/IJSTM.2016.077657
106-119Measuring service quality in Macau luxury hotels using the QFD method: a case study
Chen-Kuo Pai; Shun-Hsing Chen; David Hinds
DOI: 10.1504/IJSTM.2016.077668
120-141Towards a problem-value-constraint framework for maximising business value through minimising under design and over design
Yucong Duan; Guohua Fu; Nianjun Zhou; Xiaobing Sun; Mingdong Tang; Honghao Gao
DOI: 10.1504/IJSTM.2016.077670