International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2004 Vol.5 No.1


Pages Title and author(s)
1-13An empirical study of online shopping: a service perspective
Xiaoni Zhang, Victor R. Prybutok
DOI: 10.1504/IJSTM.2004.004022
14-24Viability of electronic service offerings: user satisfaction in the business-to-employee market
Brian G. Mackie, Charles E. Downing
DOI: 10.1504/IJSTM.2004.004023
25-41An investigation of information systems project failure and its implication on organisations
Charles Adetokunbo Shoniregun
DOI: 10.1504/IJSTM.2004.004024
42-55Customer relationship management and service delivery
Robert Kapanen
DOI: 10.1504/IJSTM.2004.004025
56-89Measuring the technological development of textiles and clothing industry in Hong Kong: evaluation of key indicators
Kai-chiu Ho, Patrick Chi-leung Hui, Xiao-ming Tao, Kwok-wing Yeung
DOI: 10.1504/IJSTM.2004.004026
90-99Research on values of safety factor coordination under random supply
Liu Jian, ShiHua Ma
DOI: 10.1504/IJSTM.2004.004027
100-110Positioning communication strategies of Greek shipping companies relating to ferry passenger markets
John Mylonakis
DOI: 10.1504/IJSTM.2004.004028

 

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