International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2010 Vol.13 No.1/2

Special Issue on Exploring Service Innovation – Process and Metrics

Guest Editors: Associate Professor Tugrul U. Daim, Professor and Chairman Dundar F. Kocaoglu and Associate Professor Timothy R. Anderson


Pages Title and author(s)
3-19Perspective: technology management in the service sector
Tugrul U. Daim, Antonie Jetter, Haluk Demirkan, Paul P. Maglio
DOI: 10.1504/IJSTM.2010.029668
20-39An integrated framework for managing knowledge-intensive service innovation
Chung-Shing Lee, Yiche Grace Chen, Jonathan C. Ho, Pi-Feng Hsieh
DOI: 10.1504/IJSTM.2010.029669
40-62Design for service innovation: a methodology for designing service as a business for manufacturing companies
Sun K Kim, Kosuke Ishii, Kurt A. Beiter, Naoshi Uchihira, Yuji Kyoya
DOI: 10.1504/IJSTM.2010.029670
63-84Growth among technology service firms: insights from the balanced scorecard
W. Austin Spivey, J. Michael Munson, Alberto D. King
DOI: 10.1504/IJSTM.2010.029671
85-104The isomorphic development of insurance – the perspective of social network analysis
Calvin S. Weng, Kuei-Kuei Lai
DOI: 10.1504/IJSTM.2010.029672
105-133A method for assessing the business value of information system scenarios with an estimated credibility of the result
Magnus Gammelgard, Mathias Ekstedt, Per Narman
DOI: 10.1504/IJSTM.2010.029673
134-151New entrepreneurial behaviour of public research organisations: opportunities and threats of technological services supply
Mario Coccia, Secondo Rolfo
DOI: 10.1504/IJSTM.2010.029674
152-169Development of an effort estimation model – a case study on delivery projects at a leading IT provider within the electric utility industry
Teodor Sommestad, Joakim Lillieskold
DOI: 10.1504/IJSTM.2010.029675