
International Journal of Services Technology and Management
2010 Vol.13 No.1/2
Special Issue on Exploring Service Innovation – Process and Metrics
Guest Editors: Associate Professor Tugrul U. Daim, Professor and Chairman Dundar F. Kocaoglu and Associate Professor Timothy R. Anderson
Pages | Title and author(s) |
3-19 | Perspective: technology management in the service sectorTugrul U. Daim, Antonie Jetter, Haluk Demirkan, Paul P. Maglio DOI: 10.1504/IJSTM.2010.029668 |
20-39 | An integrated framework for managing knowledge-intensive service innovationChung-Shing Lee, Yiche Grace Chen, Jonathan C. Ho, Pi-Feng Hsieh DOI: 10.1504/IJSTM.2010.029669 |
40-62 | Design for service innovation: a methodology for designing service as a business for manufacturing companiesSun K Kim, Kosuke Ishii, Kurt A. Beiter, Naoshi Uchihira, Yuji Kyoya DOI: 10.1504/IJSTM.2010.029670 |
63-84 | Growth among technology service firms: insights from the balanced scorecardW. Austin Spivey, J. Michael Munson, Alberto D. King DOI: 10.1504/IJSTM.2010.029671 |
85-104 | The isomorphic development of insurance – the perspective of social network analysisCalvin S. Weng, Kuei-Kuei Lai DOI: 10.1504/IJSTM.2010.029672 |
105-133 | A method for assessing the business value of information system scenarios with an estimated credibility of the resultMagnus Gammelgard, Mathias Ekstedt, Per Narman DOI: 10.1504/IJSTM.2010.029673 |
134-151 | New entrepreneurial behaviour of public research organisations: opportunities and threats of technological services supplyMario Coccia, Secondo Rolfo DOI: 10.1504/IJSTM.2010.029674 |
152-169 | Development of an effort estimation model – a case study on delivery projects at a leading IT provider within the electric utility industryTeodor Sommestad, Joakim Lillieskold DOI: 10.1504/IJSTM.2010.029675 |