International Journal of Services Technology and Management (IJSTM)

International Journal of Services Technology and Management

2012 Vol.17 No.1


Pages Title and author(s)
1-21Public sectors' perception on critical relationship factors in IS/IT outsourcing: analysis of the literature and a Delphi examination
Bobby Swar; Junghoon Moon; Gohar Feroz Khan
DOI: 10.1504/IJSTM.2012.048032
22-53Preferences for pay-as-you-drive insurance offers among residential customers in Germany - a conjoint-analytical investigation
Torsten J. Gerpott; Sabrina Berg
DOI: 10.1504/IJSTM.2012.048037
54-71Service innovation activities in e-government initiatives: the Taiwan experience
Li-hung Cheng; Chao-tung Wen; Eldon Y. Li; Ta-yi Lin
DOI: 10.1504/IJSTM.2012.048025
72-86Optimal pricing strategy of hotel for long-term stay
Liuyi Ling; Xiaolong Guo; Lina He
DOI: 10.1504/IJSTM.2012.048024
87-108The elements of customer satisfaction model in Serbian conditions
Dragan Cockalo; Dejan Djordjevic; Zvonko Sajfert; Vesna Spasojevic-Brkic; Milan Nikolic
DOI: 10.1504/IJSTM.2012.048026

 

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