Topics covered include Services technology, management and technology management: policy, strategic and operational issues Services and innovation Information technology and communication in services E-commerce Supply chain management New developments in marketing and retailing Human resources and development in services Customer care TQM, services quality Distribution and logistics Ecologically driven services Economics of services Services in society, ethics and culture More on this journal... Objectives The aims of IJSTM are to: disseminate knowledge; provide a learned reference in the field; and establish channels of communication between academic and research experts, policy-makers and executives, in the services industry and related institutions. Readership Professionals, academics, researchers, and managers Contents IJSTM provides an international forum and refereed authoritative source of information in the field of services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics. Services are not limited to a particular sector. They cover a wide range of operations and functions such as human aspects of health care, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects.   Hide

Browse issues Vol. 18 2012 Vol. 18 No. 3/4 2012 Vol. 18 No. 1/2 Vol. 17 2012 Vol. 17 No. 2/3/4 2012 Vol. 17 No. 1 Vol. 16 2011 Vol. 16 No. 3/4 2011 Vol. 16 No. 2 2011 Vol. 16 No. 1 Vol. 15 2011 Vol. 15 No. 3/4 2011 Vol. 15 No. 1/2 Vol. 14 2010 Vol. 14 No. 4 2010 Vol. 14 No. 2/3 2010 Vol. 14 No. 1 Vol. 13 2010 Vol. 13 No. 3/4 2010 Vol. 13 No. 1/2   More volumes...

IJSTM is indexed in: Scopus (Elsevier) Compendex [formerly Ei] (Elsevier) ABI/Inform (Proquest) Academic OneFile (Gale)   More indexes... Business Source Premier (EBSCO) Business and Company Resource Center (Gale) Computer Science Index (EBSCO) DBLP Computer Science Bibliography Expanded Academic ASAP (Gale) General BusinessFile ASAP International (Gale) General OneFile (Gale) Google Scholar InfoTrac Custom Journals (Gale) Inspec (Institution of Engineering and Technology) io-port (FIZ Karlsruhe) Management and Marketing Abstracts (Pira International) Scirus (Elsevier) Hide    IJSTM is listed in: Australian Business Deans Council Journal Rankings List 2010 Cabell's Directory of Publishing Opportunities   More journal lists/directories... Authority List of Academic Journals (Danish Ministry of Science, Innovation, and Higher Education) Excellence in Research for Australia (ERA): Journal list 2012 Index of Information Systems Journals (Deakin University) IS Publications (Association for Information Systems) University of Queensland Business School Journal List 2011 VHB (Germany) Journal Ranking 2011 Hide

Editor in Chief

• Dorgham, M.A., International Centre for Technology and Management, UK
  (editorialinderscience.com)

American Editor

• Berg, Daniel, Rensselaer Polytechnic Institute, USA

Associate Editor

• Si, Steven, Bloomsburg University of Pennsylvania, USA

Associate Editor for Electronic Commerce

• Morell, Jonathan A., Fulcrum Corporation, USA

Regional Editor Japan

• Eto, Hajime, University of Tsukuba, Japan

European Editor

• Miles, Ian, University of Manchester, UK

Far East Editor

• Chang, Pao-Long, National Chiao Tung University, Taiwan

EB Members

• Abetti, Pier A., Rensselaer Polytechnic Institute, USA
• Anderssen, Sven-Eric, Stöpvsk, Sweden
• Brown, Stephen W., Arizona State University, USA
• Chebat, Jean-Charles, HEC Montréal, Canada
• Colin, Jacques, Université de la Méditerranée, France
• Dietl, Helmut M., University of Zurich, Switzerland
• Eriksson, E. Anders, Swedish Defence Research Agency FOA, Sweden
• Evangelista, Rinaldo, Istituto di Studi sulla Ricerca e Documentazione Scientifica (CNR-ISRDS), Italy
• Fisscher, O.A.M., University of Twente, Netherlands
• Frow, Pennie, University of Sydney, Australia
• Geisler, Eliezer, Illinois Institute of Technology, USA
• Ghobadian, Abby, Henley Management College, UK
• Gottardi, Giorgio, Università di Padova, Italy
• Gummesson, Evert, Stockholm University, Sweden
• Heskett, James, Harvard University, USA
• Hirvensalo, Inkeri, ETA, Faroe Islands
• Ho, Samuel K.M., Hang Seng School of Commerce, Hong Kong
• Joseph, Mathew, St. Mary's University, USA
• Kierkegaard, Sylvia Mercado, International Association of IT Lawyers, Denmark
• Kijima, Kyoichi Jim, Tokyo Institute of Technology, Japan
• Kollmann, Tobias, Universität Duisburg-Essen, Germany
• Laroche, Michel, Concordia University, Canada
• Li, Shanling, McGill University, Canada
• Mathe, Hervé, ESSEC, France
• Payne, Adrian, University of New South Wales, Australia
• Sudharshan, D., University of Kentucky, USA

A few essentials for publishing in this journal

 

• Submitted articles should not have been previously published or be currently under consideration for publication elsewhere.
• Conference papers may only be submitted if the paper has been completely re-written (taken to mean more than 50%) and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted.
• All our articles are refereed through a double-blind process.
• All authors must declare they have read and agreed to the content of the submitted article. A full statement of our Ethical Guidelines for Authors is available.

 

Submission process

 

All articles for this journal must be submitted using our online submissions system.

Read our information on preparing and submitting articles.