International Journal of Services and Standards  (IJSS)
ISSN (Online): 1740-8857  -  ISSN (Print): 1740-8849

Published in 4 issues per year  (View Subscription Price)

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Abstracting/Indexing Services and Journal Lists

   Objectives

IJSS aims to present current practice, models, and theory in both services and standards development, design, management, implementation, and applications. The objectives of IJSS are to develop, promote and coordinate the development and practice in services and standards. It aims to help professionals working in the field of service and standards, academic educators and policy makers to contribute, to disseminate knowledge, and to learn from each other's work in the area. The international dimension is emphasised in order to overcome cultural and national barriers and to meet the needs of accelerating technological change and changes in the global economy.

We strongly believe that the area of services and standards is a very dynamic field of study and has real practical implications to the real world. IJSS is an outstanding outlet where services and standards research can take a shape of its own and results can be shared across institutions, governments, researchers and students, as well as industry.

• Up-to-date, leading edge research to keep you ahead and maintain a competitive edge in best practice in service standards
• Practical guidance on ways to achieve great effectiveness and efficiency in service standards development and implementation
• In-depth analysis and interpretation to advance our understanding and provide a framework for further study of service standards
• International coverage, which allows us to share information and knowledge and insight on a worldwide scale.

   Readership

Professionals, academics, researchers, managers, policy makers, and non-profit organisations.

   Contents

IJSS publishes original and review papers, technical reports, case studies, conference reports, management reports, book reviews, and notes, commentaries, and news. Contribution may be by submission or invitation, and suggestions for special issues and publications are welcome.

• High quality papers to keep you at the forefront of the latest thinking and research in service standards.
• Case studies and practical applications to illustrate service standards design, development, management and implementation.

   Subject Coverage

Although the possible set of paper topics is large and we encourage submission on any area within the scope of services and standards, the following areas are particularly suitable (but not exhaustive):

• Major role of standardisation in the IT industry
• Standardisation of and for services
• Service learning standards and research
• Quality services and service standards
• Information quality standards
• Service standards, warranty, and guarantees
• Trading standards
• Service standards initiatives
• P3P and privacy
• W3C and standards
• Strategy for client-sensitive service standards
• IT and service standards management
• IT service management standards
• E-procurement and service standards
• Supply chain management and service standards
• Service process models
• Computer standards and interfaces
• ISO and service standards
• Service standards: where do we go from here?
• Service standards models
• Standardisation in e-learning
• Standardisation in e-business
• Standardisation in e-government
• Accounting standards in services
• Service standards for global markets
• Technical aspects in service standards
• Cultural, social and political issues in service standards

   Specific Notes for Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (N.B. Conference papers may only be submitted if the paper was not originally copyrighted and if it has been completely re-written).

All papers are refereed through a double blind process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Submission of Papers web-page.

You may send one copy in the form of an MS Word file attached to an e-mail (details of file formats in Author Guidelines) to Dr. Kai S. Koong

Please include in your submission the title of the Journal

   Editors and Members of the Editorial Board

Editor in Chief

Dr. Kai S. Koong
Professor and Chair
The University of Texas – Pan American
CIS/QUMT Dept
College of Business Administration
1201 West University Drive
Edinburg, TX 78539
USA
koongk@utpa.edu

Editor

Prof. Lai C. Liu
Associate Professor
University of Texas – Pan American
Department of Computer Information Systems & Quantitative Methods
College of Business Administration
1201 West University Drive
Edinburg, TX 78539
USA
liul@utpa.edu

Associate Editor

Prof. Zbigniew Pastuszak
Assistant Professor, Manager of MIS Lab
Maria Curie-Sklodowska University
Faculty of Economics
Pl. Marii Curie-Sklodowskiej 5
20-031, Lublin
POLAND

Editorial Board Members

Prof. Majed Al-MashariMa
Dept of Information Systems
King Saud University
P.O.Box 1178
Riyadh 11543
SAUDI ARABIA

Prof. Dr. Stuart J. BarnesSt
Chair in Management
University of East Anglia
School of Management
Norwich NR4 7TJ
UK

Prof. Shirley Ann BeckerSh
Northern Arizona University
451 Skyview Street
Flagstaff AZ 86004
USA

Prof. Dr. Chuvej Chansa-ngavejCh
SIU International University
Shinawatra Tower III, 16th Floor, 1010 Viphavadi-Rangsit Rd.
Chatuchak
Bangkok 10900
THAILAND

Dr. Jengchung V. ChenJe
National Cheng Kung University
Institute of Telecommunications Management
1 University Road
Tainan City 701
TAIWAN, ROC

Dr. Slavko DolinsekSl
Professor of Management of Technology
University of Primorska
Faculty of Management
Cankarjeva 5
SI-6000 Koper
SLOVENIA

Prof. Ephrem EyobEp
Professor of Information Systems and Supply Chain Management
Virginia State University
School of Engineering and Technology
Petersburg VA 23806
USA

Prof. Carlos FlavianCa
University of Zaragoza
Faculty of Economics and Business Studies
Gran Vía nº 2,
Zaragoza (50005)
SPAIN

Dr. Mike GurskiMi
Senior Policy and Technology Advisor
Information and Privacy Comissioner/Ontario
80 Bloor Street West
Suite 1700,
Toronto, Ontario M5S 2V1
CANADA

Prof. Dr. Olli-Pekka HilmolaOl
Visiting Professor of Logistics, University of Skövde, Sweden
Lappeenranta University of Technology
Kouvola Research Unit
Prikaatintie 9
FIN-45100 Kouvola
FINLAND

Dr. Jiang-Liang HouJi
Dept. of Industrial Engineering & Engineering Management
National Tsing Hua University
101, Section 2 Kuang Fu Road
Hsinchu
TAIWAN, ROC

Dr. Martin HughesMa
National University of Ireland, Galway
Dept. of Accounting and Finance
Room 360, Cairnes Building
University Road
Galway
IRELAND

Prof. Zahir IraniZa
Head, Department of Computing and Information Systems
Brunel University
Kingston Lane
Uxbridge, Middlesex UB8 3PH
UK

Prof. Dr. Pekka KessPe
University of Oulu
Department of Industrial Engineering and Management
Linnanmaa campus - Room TF 318
PO Box 4610
90014 Univeristy of Oulu
FINLAND

Prof. Dr. Jui-Chang KungJu
President
Cheng Shiu University
No. 840, Chengcing Rd.
Niaosong Township, Kaohsiung County 833
TAIWAN, ROC

Dr. Brett J. L. LandryBr
Associate Professor, Information Technology
University of Dallas
Graduate School of Management
1945 Northgate Drive
Irving, TX 75062-4736
USA

Prof. Liz Lee-KelleyLi
University of Surrey
Management & Law Department
School of Management
Stag Hill
Guildford, Surrey GU2 7XH
UK

Prof. Dr. Binshan LinBi
BellSouth Corporation Professor
Louisiana State University in Shreveport
Department of Management and Marketing
BE321, College of Business Administration
One University Place
Shreveport LA 71115
USA

Prof. Peter E.D. LovePe
School of Management Information Systems
Edith Cowan University
Faculty of Business and Public Management
Joondulap WA 6027
AUSTRALIA

Dr. Konstantinos NikolopoulosKo
Lecturer in Decision Sciences
University of Manchester
Manchester Business School
Division of Business Systems
Booth Street East, MBS East, F Floor, Office F28
Manchester M15 6PB, UK
UK

Prof. Patricia Ordóñez de PablosPa
Universidad de Oviedo
Departmento de Administracion de Empresas
Facultad de Ciencias Economicas
Avd del Cristo
s/n 33071 Oviedo-Asturias
SPAIN

Dr. Thomas J. OwensTh
Brunel University
Dept. of Electronic and Computer Engineering
School of Engineering and Design
Uxbridge, Middlesex UB8 3PH
UK

Prof. Dr. Milena PersicMi
University of Rijeka
Faculty of Tourism and Hospitality Management,
51 410 Opatija
CROATIA

Dr. Kongkiti PhusavatKo
Associate Professor
Kasetsart University
Department of Industrial Engineering
Faculty of Engineering
50 Paholyotin Road
Bangkok 10900
THAILAND

Dr. Nuttapon PunpugdeeNu
Kasetsart University
Faculty of Business Administration
50 Phaholyothin Road
Chatuchak, Bangkok 10900
THAILAND

Prof. Taina SavolainenTa
University of Joensuu
Faculty of Business and Law
P.O.Box 111
FIN-80101 Joensuu
FINLAND

Prof. Dr. Helmut SchneiderHe
Louisiana State University
ISDS Department Chair, CEBA 3199
Baton Rouge, LA 70817
USA

Prof. Dr. Jia-Lang SengJi
National Chengchi University
Graduate School of Accountancy
College of Commerce
Taipei 116
TAIWAN, ROC

Prof. Alan D. SmithAl
University Professor of Operations Management
Robert Morris University
Department of Management and Marketing
600th Fifth Ave
Pittsburgh PA 15219-3099
USA

Prof. Dr. William L. SmithWi
Sam Walton Fellow; Director, Center for Business and Economic Development; Chair
Emporia State University
Business Administration and Education Department
School of Business
Campus Box 4058, 1200 Commercial
Emporia, KS 66801
USA

Dr. Silvana TrimiSi
Associate Professor of MIS
University of Nebraska - Lincoln
Department of Management
276 CBA
1240 & R St.
Lincoln NE 68588-0491
USA

Prof. Ali TurkyilmazAl
Fatih University
Department of Industrial Engineering
34500, Buyukcekmece, Istanbul
TURKEY

Prof. Klaus TurowskiKl
Chair of Business Information Systems
University of Augsburg
UniversitatsstraBe 16
86135 Augsburg
GERMANY

Prof. Dr. Robert J. VokurkaRo
Professor of Operations Management
Texas A&M University – Corpus Christi
College of Business
145 Faculty Center
6300 Ocean Drive
Corpus Christi TX 78412
USA

Dr. Richard WangRi
Director of MIT Information Quality Program
Massachusetts Institute of Technology
E40-209A, Center for Technology, Policy, and Industrial Development
1 Amherst Street
Cambridge MA 02139
USA

Prof. Dr. E. Vance WilsonE.
Clinical Associate Professor
Arizona State University
Department of Information Systems
W.P. Carey School of Business
BA 319C, P.O. Box 874606
Tempe, AZ 85287-4606
USA

Prof. Dr. Ming-Hsien YangMi
Dean
Fu Jen Catholic University
College of Management
510 Chungcheng Road
Hsinchuang, Taipei County 24205
TAIWAN, ROC