International Journal of Services and Standards (IJSS) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Standards

Special Issue on the Role of Quality in Services and Standards

Guest Editor: Dr. Victor R. Prybutok

Pages	Title and author(s)
3-18	Role of service characteristics in determining the degree of customer involvement: a typology Subhajit Chakraborty; Hale Kaynak DOI: 10.1504/IJSS.2014.061062
19-36	Effects of perceived privacy protection: does reading privacy notices matter? Xiaojing Sheng; Penny M. Simpson DOI: 10.1504/IJSS.2014.061059
37-50	The impact of banking sector reform in developing economies on banking transactions security and quality: the case of Jordan Yazan Khalid Abed-Allah Migdadi DOI: 10.1504/IJSS.2014.061063
51-66	Evaluating healthcare process improvement for patient callbacks Rebecca A. Scott; Benjamin T. George DOI: 10.1504/IJSS.2014.061060
67-83	Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service Muhammad Muazzem Hossain DOI: 10.1504/IJSS.2014.061061