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  1. International Journal of Services and Standards
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  3. 2014 Vol.9 No.1
International Journal of Services and Standards (IJSS)

International Journal of Services and Standards

2014 Vol.9 No.1

Special Issue on the Role of Quality in Services and Standards

Guest Editor: Dr. Victor R. Prybutok

Editorial

Pages Title and author(s)
3-18Role of service characteristics in determining the degree of customer involvement: a typology
Subhajit Chakraborty; Hale Kaynak
DOI: 10.1504/IJSS.2014.061062
19-36Effects of perceived privacy protection: does reading privacy notices matter?
Xiaojing Sheng; Penny M. Simpson
DOI: 10.1504/IJSS.2014.061059
37-50The impact of banking sector reform in developing economies on banking transactions security and quality: the case of Jordan
Yazan Khalid Abed-Allah Migdadi
DOI: 10.1504/IJSS.2014.061063
51-66Evaluating healthcare process improvement for patient callbacks
Rebecca A. Scott; Benjamin T. George
DOI: 10.1504/IJSS.2014.061060
67-83Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Muhammad Muazzem Hossain
DOI: 10.1504/IJSS.2014.061061

 

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