
International Journal of Services and Standards
2014 Vol.9 No.1
Special Issue on the Role of Quality in Services and Standards
Guest Editor: Dr. Victor R. Prybutok
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Pages | Title and author(s) |
3-18 | Role of service characteristics in determining the degree of customer involvement: a typologySubhajit Chakraborty; Hale Kaynak DOI: 10.1504/IJSS.2014.061062 |
19-36 | Effects of perceived privacy protection: does reading privacy notices matter?Xiaojing Sheng; Penny M. Simpson DOI: 10.1504/IJSS.2014.061059 |
37-50 | The impact of banking sector reform in developing economies on banking transactions security and quality: the case of JordanYazan Khalid Abed-Allah Migdadi DOI: 10.1504/IJSS.2014.061063 |
51-66 | Evaluating healthcare process improvement for patient callbacksRebecca A. Scott; Benjamin T. George DOI: 10.1504/IJSS.2014.061060 |
67-83 | Pervasiveness of SERVQUAL and its potential for the standards for functional quality of serviceMuhammad Muazzem Hossain DOI: 10.1504/IJSS.2014.061061 |