International Journal of Services and Standards (IJSS) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Standards

Pages	Title and author(s)
1-16	Effective toolbox for lean service implementation Wenchao Song, Kim Hua Tan, Andrej Baranek DOI: 10.1504/IJSS.2009.021663
17-41	A heuristic evaluation of websites design for achieving the web success Carlos Flavian, Raquel Gurrea, Carlos Orus DOI: 10.1504/IJSS.2009.021664
42-50	Airline passenger information systems and process improvements Peter D. DeVries DOI: 10.1504/IJSS.2009.021665
51-66	Factors determining organisational commitment on security controls in accounting-based information systems Mohamed Intan Salwani, Mohd Daud Norzaidi, Siong Choy Chong, Binshan Lin DOI: 10.1504/IJSS.2009.021666
67-80	One-stop services concept for the public sector: successes and roadblocks Kongkiti Phusavat, Pornthep Anussornnitisarn DOI: 10.1504/IJSS.2009.021667
81-94	An insight into the attributes influencing the acceptance of internet banking: the consumers' perspective Wai-Ching Poon, Gun-Fie D. Yong, Woon-Har P. Lam DOI: 10.1504/IJSS.2009.021668