International Journal of Services and Standards
2009 Vol.5 No.1
Pages | Title and author(s) |
1-16 | Effective toolbox for lean service implementationWenchao Song, Kim Hua Tan, Andrej Baranek DOI: 10.1504/IJSS.2009.021663 |
17-41 | A heuristic evaluation of websites design for achieving the web successCarlos Flavian, Raquel Gurrea, Carlos Orus DOI: 10.1504/IJSS.2009.021664 |
42-50 | Airline passenger information systems and process improvementsPeter D. DeVries DOI: 10.1504/IJSS.2009.021665 |
51-66 | Factors determining organisational commitment on security controls in accounting-based information systemsMohamed Intan Salwani, Mohd Daud Norzaidi, Siong Choy Chong, Binshan Lin DOI: 10.1504/IJSS.2009.021666 |
67-80 | One-stop services concept for the public sector: successes and roadblocksKongkiti Phusavat, Pornthep Anussornnitisarn DOI: 10.1504/IJSS.2009.021667 |
81-94 | An insight into the attributes influencing the acceptance of internet banking: the consumers' perspectiveWai-Ching Poon, Gun-Fie D. Yong, Woon-Har P. Lam DOI: 10.1504/IJSS.2009.021668 |