International Journal of Services and Standards
2012 Vol.8 No.1
Pages | Title and author(s) |
1-23 | Organisational assimilation of vertical standards: exploring the interplay of technology destiny, firm-level factors and network effectsRubén A. Mendoza; T. Ravichandran DOI: 10.1504/IJSS.2012.048436 |
24-44 | A new win-win-win business service model for the Hong Kong police forceJolly Chun-kau Wong; Paul Kwok; Philip Tsang DOI: 10.1504/IJSS.2012.048437 |
45-57 | Is global competitive index a good standard to measure economic growth? A suggestion for improvementRuixia Xia; Tao Liang; Yali Zhang; Sibin Wu DOI: 10.1504/IJSS.2012.048438 |
58-73 | ISO 9000: is it panacea for small businesses in developing countries?Gurmeet Singh; Narendra K. Rustagi DOI: 10.1504/IJSS.2012.048439 |
74-91 | Effects of human agent service quality in an instant messaging decision support system on the customer's trust buildingBo Han; Victor R. Prybutok DOI: 10.1504/IJSS.2012.048440 |