Forthcoming Articles

International Journal of Services and Standards

International Journal of Services and Standards (IJSS)

Forthcoming articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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International Journal of Services and Standards (2 papers in press)

Regular Issues

  • Empowering humanitarian supply chains: the transformative role of social media in disaster response and relief a systematic literature review   Order a copy of this article
    by Alka Pandey, Shradha Gupta, Behzad Mosallanezhad 
    Abstract: The purpose of this study is to systematically review the published papers on humanitarian supply chain management and recognise how social media plays a transformative role in disaster response. In this study, various data sources, such as published literature and articles, A systematic literature review was carried out using the PRISMA reporting checklist. Through a sample of 74 published pieces of literature, this study has shown that there is a limited study on the influence of social media on the HSCM. The study has shown the revolutionary impact of social media on humanitarian supply chain management. The incorporation of social media into humanitarian operations is of utmost importance in a world where crises, natural catastrophes, and wars continue to test our ability to provide timely and efficient relief. By facilitating instantaneous updates, volunteer mobilisation, and data-driven decision-making, social media is a potent instrument for communication, coordination, and information sharing.
    Keywords: humanitarian supply chain; social media; disaster relief; PRISMA.
    DOI: 10.1504/IJSS.2025.10076007
     
  • User’s satisfaction and continuance intentions for using online food delivery apps: an expectation confirmation model approach   Order a copy of this article
    by Md. Sohel Rana, Shadia Sharmin, Nur-A-Alam Mishad, Rezwan Ul Haque Aubhi, Fahim Ahmad 
    Abstract: This study aimed to examine the user’s satisfaction and continuance intentions for using online food delivery apps through the application of the Expectation Confirmation Model. Data were collected from 264 OFD app users from Dhaka city in Bangladesh. Structural equation modelling was implemented to test the hypotheses. The results revealed that the proposed research model was supported. The results confirm ECM’s core views, such as the roles of confirmation of expectations and perceived usefulness, as well as the extended variables such as service quality, convenience, and pricing strategies in determining satisfaction and continuance intentions. Additionally, the extended variables highlight critical contextual factors exclusive to online food delivery apps. The research outcomes deliver advanced information about user satisfaction together with continuance intentions towards online food delivery apps among Bangladeshi users.
    Keywords: user’s satisfaction; continuance intentions; online food delivery apps; expectation confirmation model; ECM; structural equation modelling.
    DOI: 10.1504/IJSS.2026.10076652
     

 

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