International Journal of Services and Standards (IJSS)

International Journal of Services and Standards

2007 Vol.3 No.2


Pages Title and author(s)
137-153Organisational culture of customer care: market orientation and service quality
Kenneth W. Green, Subrata Chakrabarty, Dwayne Whitten
DOI: 10.1504/IJSS.2007.012925
154-168Operating as a third-party logistics integrator without any distribution operations ownership
Kerstin Jager, Sandor Ujvari, Olli-Pekka Hilmola
DOI: 10.1504/IJSS.2007.012926
169-187P2P file sharing and the law: a brief survey of legislation and jurisprudence
Brett J.L. Landry, Dinah Payne
DOI: 10.1504/IJSS.2007.012927
188-202Proposed cost-function standards for the Royal Thai Government's e-learning programme
Kongkiti Phusavat, Pornthep Anussornnitisarn
DOI: 10.1504/IJSS.2007.012928
203-221Strategic aspects of electronic document encryption
Alan D. Smith
DOI: 10.1504/IJSS.2007.012929
222-238A comparison of the service quality of fast food chain franchises
Ming-Chun Tsai, Kuang-Hsun Shih, Jason C.H. Chen
DOI: 10.1504/IJSS.2007.012930
239-248Critical success factors creating value-driven e-business models in the Asia Pacific region
Nilmini Wickramasinghe
DOI: 10.1504/IJSS.2007.012931
249-261Comparison and evaluation of business process modelling and management tools
Toshiki Ami, Rainer Sommer
DOI: 10.1504/IJSS.2007.012932

 

Return to top