International Journal of Services and Standards
2011 Vol.7 No.1
Pages | Title and author(s) |
1-17 | SERVQUAL dimensionality: an investigation of presentation order effectRobert E. Miller, Bill C. Hardgrave, Thomas W. Jones DOI: 10.1504/IJSS.2011.040639 |
18-34 | Relation between brand equity and purchase intention in hotel industryJing Bian, Chunhui Liu DOI: 10.1504/IJSS.2011.040640 |
35-49 | The price of quality in digital information goods: an empirical investigationJerald Hughes DOI: 10.1504/IJSS.2011.040641 |
50-77 | Path analysis of the consequences of customer service skills: an exploratory study in JordanAmjad A. Abu-ElSamen, Mamoun N. Akroush DOI: 10.1504/IJSS.2011.040642 |
78-94 | A hybrid approach for multi-criteria evaluation of airport service qualityWen-Hsien Tsai, Hsiao-Chiao Kuo DOI: 10.1504/IJSS.2011.040643 |