International Journal of Services and Standards (IJSS) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services and Standards

Pages	Title and author(s)
1-17	SERVQUAL dimensionality: an investigation of presentation order effect Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones DOI: 10.1504/IJSS.2011.040639
18-34	Relation between brand equity and purchase intention in hotel industry Jing Bian, Chunhui Liu DOI: 10.1504/IJSS.2011.040640
35-49	The price of quality in digital information goods: an empirical investigation Jerald Hughes DOI: 10.1504/IJSS.2011.040641
50-77	Path analysis of the consequences of customer service skills: an exploratory study in Jordan Amjad A. Abu-ElSamen, Mamoun N. Akroush DOI: 10.1504/IJSS.2011.040642
78-94	A hybrid approach for multi-criteria evaluation of airport service quality Wen-Hsien Tsai, Hsiao-Chiao Kuo DOI: 10.1504/IJSS.2011.040643