International Journal of Services and Standards
2011 Vol.7 No.2
Pages | Title and author(s) |
95-118 | Improving B2C business for online store – the case study of agriculture products e-market shop in TaiwanChang-Han Wang; Tzong-Ru Lee; Wen-Shan Lin; Nirote Sinnarong; Agnieszka M. Dadura; Jan-Mou Li DOI: 10.1504/IJSS.2011.043632 |
119-137 | Mitigating first respondent challenges via enhancing health record accessTikum Tacho Teboh; Adnan Omar DOI: 10.1504/IJSS.2011.043633 |
138-154 | Quantitative comparison of service quality and recoverability measuresHong Qin; Victor R. Prybutok; Jun Zhou DOI: 10.1504/IJSS.2011.043634 |
155-168 | How to improve business value in the e-cosmetic industry?June Wei; Manami Koblentz Suzuki; Lufang Guo DOI: 10.1504/IJSS.2011.043635 |
169-180 | Optimising service quality translating via quantitative quality function deploymentHadi Akbarzade Khorshidi; Seyed Reza Hejazi DOI: 10.1504/IJSS.2011.043636 |