International Journal of Services and Standards (IJSS)

International Journal of Services and Standards

2011 Vol.7 No.2

Pages Title and author(s)
95-118Improving B2C business for online store – the case study of agriculture products e-market shop in Taiwan
Chang-Han Wang; Tzong-Ru Lee; Wen-Shan Lin; Nirote Sinnarong; Agnieszka M. Dadura; Jan-Mou Li
DOI: 10.1504/IJSS.2011.043632
119-137Mitigating first respondent challenges via enhancing health record access
Tikum Tacho Teboh; Adnan Omar
DOI: 10.1504/IJSS.2011.043633
138-154Quantitative comparison of service quality and recoverability measures
Hong Qin; Victor R. Prybutok; Jun Zhou
DOI: 10.1504/IJSS.2011.043634
155-168How to improve business value in the e-cosmetic industry?
June Wei; Manami Koblentz Suzuki; Lufang Guo
DOI: 10.1504/IJSS.2011.043635
169-180Optimising service quality translating via quantitative quality function deployment
Hadi Akbarzade Khorshidi; Seyed Reza Hejazi
DOI: 10.1504/IJSS.2011.043636