Chapter 14: Life Cycle Engineering

Title: Product-service engineering process: theoretical and empirical evidences

Author(s): Giuditta Pezzotta, Sergio Cavalieri, Paolo Gaiardelli

Address: CELS – Research Center on Logistics and After Sale Services and Department of Industrial Engineering, University of Bergamo, Viale Marconi, 5-24044, Dalmine (BG), Italy | CELS – Research Center on Logistics and After Sale Services and Department of Industrial Engineering, University of Bergamo, Viale Marconi, 5-24044, Dalmine (BG), Italy | CELS – Research Center on Logistics and After Sale Services and Department of Industrial Engineering, University of Bergamo, Viale Marconi, 5-24044, Dalmine (BG), Italy

Reference: International Conference on Product Lifecycle Management 2009 pp. 699 - 711

Abstract/Summary: The transition from being a product manufacturer into a provider of knowledge-intensive systemic solutions requires a shift in business focus from designing and selling physical products, to designing and selling a system of products, services, supporting networks and infrastructures. In this context, it is becoming relevant to design and engineer these solutions. For this purpose, it is necessary to have a well-framed product-service engineering process. Though the flourish of theoretical contributions in this field, several inadequacies still exist. Aim of the paper is to identify the industrial and theoretical evidences in the product-service engineering process in order to single out their current limitations and to provide some suggestions for exploiting at best the potential behind it.

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