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Vol. 1

International Journal of Services and Standards

2014 Vol. 9 No. 1

Special Issue on the Role of Quality in Services and Standards

Guest Editor: Dr. Victor R. Prybutok

 

Editorial
PagesTitle and authors
3-18Role of service characteristics in determining the degree of customer involvement: a typology
Subhajit Chakraborty; Hale Kaynak
DOI: 10.1504/IJSS.2014.061062

19-36Effects of perceived privacy protection: does reading privacy notices matter?
Xiaojing Sheng; Penny M. Simpson
DOI: 10.1504/IJSS.2014.061059

37-50The impact of banking sector reform in developing economies on banking transactions security and quality: the case of Jordan
Yazan Khalid Abed-Allah Migdadi
DOI: 10.1504/IJSS.2014.061063

51-66Evaluating healthcare process improvement for patient callbacks
Rebecca A. Scott; Benjamin T. George
DOI: 10.1504/IJSS.2014.061060

67-83Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Muhammad Muazzem Hossain
DOI: 10.1504/IJSS.2014.061061