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International Journal of Services and Standards

2010 Vol. 6 No. 3/4


PagesTitle and authors
195-220Towards standardisation of E-zwich implementation: mapping SWOT analysis to management framework models approach
Angelina Quansah, Francis Kofi Andoh-Baidoo, Vishal Midha
DOI: 10.1504/IJSS.2010.038669

221-235Indicators and standards for measuring intellectual capital of companies in the emerging industry: exemplified by biopharmaceutical companies
Pei-Ju Liao, Chien-Hao Huang, Kuang-Hung Hsu
DOI: 10.1504/IJSS.2010.038670

236-255How to measure service quality in internet banking
Eduardo Torres-Moraga, Arturo Z. Vasquez-Parraga, Cristobal Barra
DOI: 10.1504/IJSS.2010.038671

256-270Efficiency of public passenger transport by rail in larger cities: European biased perspective
Olli-Pekka Hilmola
DOI: 10.1504/IJSS.2010.038672

271-294Why people aren't using wireless internet: a behavioural economics approach to technology preferences
Punit Ahluwalia, Gregory Gimpel, Upkar Varshney
DOI: 10.1504/IJSS.2010.038673

295-307Using importance ratings to create an information service quality measure
Hollis T. Landrum, Victor R. Prybutok, Daniel A. Peak, Hong Qin
DOI: 10.1504/IJSS.2010.038674