International Journal of Services and Standards

2007 Vol. 3 No. 2

Pages	Title and authors
137-153	Organisational culture of customer care: market orientation and service quality Kenneth W. Green, Subrata Chakrabarty, Dwayne Whitten DOI: 10.1504/IJSS.2007.012925
154-168	Operating as a third-party logistics integrator without any distribution operations ownership Kerstin Jager, Sandor Ujvari, Olli-Pekka Hilmola DOI: 10.1504/IJSS.2007.012926
169-187	P2P file sharing and the law: a brief survey of legislation and jurisprudence Brett J.L. Landry, Dinah Payne DOI: 10.1504/IJSS.2007.012927
188-202	Proposed cost-function standards for the Royal Thai Government's e-learning programme Kongkiti Phusavat, Pornthep Anussornnitisarn DOI: 10.1504/IJSS.2007.012928
203-221	Strategic aspects of electronic document encryption Alan D. Smith DOI: 10.1504/IJSS.2007.012929
222-238	A comparison of the service quality of fast food chain franchises Ming-Chun Tsai, Kuang-Hsun Shih, Jason C.H. Chen DOI: 10.1504/IJSS.2007.012930
239-248	Critical success factors creating value-driven e-business models in the Asia Pacific region Nilmini Wickramasinghe DOI: 10.1504/IJSS.2007.012931
249-261	Comparison and evaluation of business process modelling and management tools Toshiki Ami, Rainer Sommer DOI: 10.1504/IJSS.2007.012932