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Vol. 1

International Journal of Services and Standards

2007 Vol. 3 No. 2


PagesTitle and authors
137-153Organisational culture of customer care: market orientation and service quality
Kenneth W. Green, Subrata Chakrabarty, Dwayne Whitten
DOI: 10.1504/IJSS.2007.012925

154-168Operating as a third-party logistics integrator without any distribution operations ownership
Kerstin Jager, Sandor Ujvari, Olli-Pekka Hilmola
DOI: 10.1504/IJSS.2007.012926

169-187P2P file sharing and the law: a brief survey of legislation and jurisprudence
Brett J.L. Landry, Dinah Payne
DOI: 10.1504/IJSS.2007.012927

188-202Proposed cost-function standards for the Royal Thai Government's e-learning programme
Kongkiti Phusavat, Pornthep Anussornnitisarn
DOI: 10.1504/IJSS.2007.012928

203-221Strategic aspects of electronic document encryption
Alan D. Smith
DOI: 10.1504/IJSS.2007.012929

222-238A comparison of the service quality of fast food chain franchises
Ming-Chun Tsai, Kuang-Hsun Shih, Jason C.H. Chen
DOI: 10.1504/IJSS.2007.012930

239-248Critical success factors creating value-driven e-business models in the Asia Pacific region
Nilmini Wickramasinghe
DOI: 10.1504/IJSS.2007.012931

249-261Comparison and evaluation of business process modelling and management tools
Toshiki Ami, Rainer Sommer
DOI: 10.1504/IJSS.2007.012932