International Journal of Work Organisation and Emotion (IJWOE)

International Journal of Work Organisation and Emotion

2009 Vol.3 No.1


Pages Title and author(s)
1-17Emotional dissonance and burnout among social counsellors
Mogens Agervold
DOI: 10.1504/IJWOE.2009.025395
18-39The effect of emotional labour on job burnout among call-centre Customer Service Representatives in India
Shilpa Surana, Anup K. Singh
DOI: 10.1504/IJWOE.2009.025396
40-55Welcome to Paradise. Customer experience design and emotional labour on a cruise ship
Marjana Johansson, Lovisa Naslund
DOI: 10.1504/IJWOE.2009.025397
56-64Centring and engendering emotions in service work: Hochschild's managed heart and the valuing of feelings in organisation research
Patricia Lewis, Ruth Simpson
DOI: 10.1504/IJWOE.2009.025398
65-71Behind a painted smile: gendered aesthetics and emotional labour
Melissa Tyler
DOI: 10.1504/IJWOE.2009.025399
72-80The lady vanishes: women's work and affective labour
Sharon C. Bolton
DOI: 10.1504/IJWOE.2009.025400
81-87Navigating the labyrinth: senior women managing emotion
Sharon Mavin
DOI: 10.1504/IJWOE.2009.025401
88-90Book Review: Men in Caring Occupations, Doing Gender Differently by R. Simpson
Geraldine Lee-Treweek
DOI: 10.1504/IJWOE.2009.025402

 

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