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  1. International Journal of Work Organisation and Emotion
  2. Published issues
  3. 2009 Vol.3 No.1
International Journal of Work Organisation and Emotion (IJWOE)

International Journal of Work Organisation and Emotion

2009 Vol.3 No.1


Pages Title and author(s)
1-17Emotional dissonance and burnout among social counsellors
Mogens Agervold
DOI: 10.1504/IJWOE.2009.025395
18-39The effect of emotional labour on job burnout among call-centre Customer Service Representatives in India
Shilpa Surana, Anup K. Singh
DOI: 10.1504/IJWOE.2009.025396
40-55Welcome to Paradise. Customer experience design and emotional labour on a cruise ship
Marjana Johansson, Lovisa Naslund
DOI: 10.1504/IJWOE.2009.025397
56-64Centring and engendering emotions in service work: Hochschild's managed heart and the valuing of feelings in organisation research
Patricia Lewis, Ruth Simpson
DOI: 10.1504/IJWOE.2009.025398
65-71Behind a painted smile: gendered aesthetics and emotional labour
Melissa Tyler
DOI: 10.1504/IJWOE.2009.025399
72-80The lady vanishes: women's work and affective labour
Sharon C. Bolton
DOI: 10.1504/IJWOE.2009.025400
81-87Navigating the labyrinth: senior women managing emotion
Sharon Mavin
DOI: 10.1504/IJWOE.2009.025401
88-90Book Review: Men in Caring Occupations, Doing Gender Differently by R. Simpson
Geraldine Lee-Treweek
DOI: 10.1504/IJWOE.2009.025402

 

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