International Journal of Work Organisation and Emotion
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International Journal of Work Organisation and Emotion (4 papers in press)
ROLE OF EMOTIONAL LABOR IN DRIVING SABOTAGE BEHAVIORS AMONG FRONTLINE HEALTHCARE WORKERS by Hira Hafeez, Nazia Rafiq, Muhammad Ahsan Chughtai, Ambreen Sarwar Abstract: In common with other service sectors, healthcare sector is predominantly facing employee sabotage behaviours towards different stakeholders of healthcare. Psychological stability is strongly recommended by previous literature to meet explicit job demands. However, the role of emotional capacities is still needed to understand towards employees destructive behaviours. To examine this complex underlying path of emotional exhaustion and psychological protection, data was collected from frontline healthcare workers. The analysis suggesting a comprehensive finding of how emotional labour developing sabotage behaviours through intervening psychological disturbance. The boundary effect of emotional demands specific to frontline healthcare workers is pragmatically increasing this relation. Keywords: emotional labour; emotional demands; psychological protection; emotional exhaustion; sabotage behaviours; frontline healthcare workers. DOI: 10.1504/IJWOE.2023.10046622
Emotional regulation strategies, Eustress, and Personal initiative-taking: Evidence from frontline Journalists. by JULIET IKHIDE, Oluwatobi A. Ogunmokun Abstract: Given the landscape of the service industry and the emotional challenge service employees face, this study takes a novel approach to investigate the mediating effect of eustress on emotional regulation strategies (deep- and surface-acting), and personal initiative-taking behaviour. This study expands and contributes to the literature by proposing and testing a research model that demonstrates how the detrimental cognitive and physical effects of emotional labour can be managed. Service employees, can through a positive appraisal and experience of work stressors, counter the negative impact emotional labour has on initiative-taking. Data were collected through an e-mail survey from a sample of service employees in the media sector. The results, supported by the JD-R theoretical framework show very interesting findings that can help service employees deal with psychological resource loss, and enhance personal initiative-taking behaviours. Theoretical and practical implications of the findings are discussed, alongside suggestions for future studies. Keywords: positive stress; service employees; cognitive resources; surface-acting; deep-acting. DOI: 10.1504/IJWOE.2022.10047140
Investigating the relationship between spiritual intelligence, emotional regulation and stress coping strategies in the Russian education industry by Nurochim Nurochim, Trias Mahmudiono, Supat Chupradit, Vitaly Mikhailovich Smolentsev, Priyanut Wutti Chupradit, Aan Komariah, Acim Heri Iswanto, Olga Borisovna Istomina, Mohammed Nader Shalaby Abstract: Education industry employees, especially nurses, are an important part of any community due to their services to students. Therefore, special attention must be paid to their job performance, and factors affecting the improvement of teachers performance must be identified and reinforced. Given the importance of the subject, the present study aimed to evaluate the relationship between spiritual intelligence, emotional regulation and stress-coping strategies in the education industry of Kazan, Russia in 2021. The research was correlational in terms of methodology, and the statistical population included 2,000 teachers of Kazan, 322 of whom were selected by simple random sampling method based on the Krejcie and Morgan table. Data were collected using standard questionnaires. According to the results, there was a positive significant relationship between spiritual intelligence and emotional regulation (T = 0.03, P = 0.783) and stress-coping strategies (T = 0.01, P = 0.822) of teachers. In addition, a significant correlation was found between emotional regulation and stress-coping strategies (T = 0.01, P = 0.881). Keywords: spiritual intelligence; emotional regulation; stress coping strategies; education industry. DOI: 10.1504/IJWOE.2022.10047672
Impact of E-Leadership Competencies on Employee Behaviour by Asraar Ahmed, Damodharan V. S., Subha K, Prasanna S, Rajesh M Abstract: The concept of e-leadership has become essential in the current era of the digital revolution. This research analyses an empirical study to find the influence of e-leadership competencies on the behaviour of employees working in the automobile industry in the southern part of India. The six e-competency model of Van Wart et al. (2017) is used as a theoretical background for this study on e-leadership to assess its impact on employee behaviour. This study was conducted based on a questionnaire designed from the past literature review using a sample of 340 questionnaires collected from the automobile industry employees from south India. The collected data are analysed using the partial least square structural equation modelling (PLS-SEM) technique using Smart PLS 2 M3 software. The data analysis results revealed that e-trust, e-team, e-tech, e-change, and e-social significantly affect employee performance, motivation, satisfaction, and commitment. Keywords: e-leadership; employee behaviour; meta-analysis; structural equation modelling; SEM; partial least squares. DOI: 10.1504/IJWOE.2022.10047674