International Journal of Services Sciences (IJSSci) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services Sciences

Pages	Title and author(s)
95-115	A modular response model for increasing awareness of systemic variety in service operations Henri Karppinen; Kaisa Seppänen; Janne Huiskonen DOI: 10.1504/IJSSCI.2014.066500
116-132	A single and batch service queue with random breakdowns Lotfi Tadj; Jau-Chuan Ke DOI: 10.1504/IJSSCI.2014.066517
133-153	Customer centric practices: implications for banks in India Dhananjay Bapat DOI: 10.1504/IJSSCI.2014.066520
154-167	Examining the attributes of customer experience and assessing the impact of customer experience on customer satisfaction: an empirical study of banking industry Meenakshi Chandok; N.L. Gupta DOI: 10.1504/IJSSCI.2014.066522