International Journal of Services Sciences (IJSSci)

International Journal of Services Sciences

2014 Vol.5 No.2


Pages Title and author(s)
95-115A modular response model for increasing awareness of systemic variety in service operations
Henri Karppinen; Kaisa Seppänen; Janne Huiskonen
DOI: 10.1504/IJSSCI.2014.066500
116-132A single and batch service queue with random breakdowns
Lotfi Tadj; Jau-Chuan Ke
DOI: 10.1504/IJSSCI.2014.066517
133-153Customer centric practices: implications for banks in India
Dhananjay Bapat
DOI: 10.1504/IJSSCI.2014.066520
154-167Examining the attributes of customer experience and assessing the impact of customer experience on customer satisfaction: an empirical study of banking industry
Meenakshi Chandok; N.L. Gupta
DOI: 10.1504/IJSSCI.2014.066522

 

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