International Journal of Services Sciences (IJSSci) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services Sciences

Pages	Title and author(s)
117-145	The KIBS and its role on innovation of manufacturing corporations in Japan Shuo She; XueZhong Zhu; Akio Nagahira DOI: 10.1504/IJSSCI.2011.045555
146-173	Customer experience: a critical literature review and research agenda Ruchi Garg; Zillur Rahman; Ishwar Kumar DOI: 10.1504/IJSSCI.2011.045556
174-190	Service-orientation of airlines: its impact on service-oriented behaviour of flight attendants and customer loyalty Myungsook An; Yonghwi Noh DOI: 10.1504/IJSSCI.2011.045579
191-210	An empirical test of the linkages of e-service quality with e-satisfaction and perceived value with e-loyalty-related behavioural intentions in India Rajat Gera; S.R. Singhvi DOI: 10.1504/IJSSCI.2011.045566