International Journal of Services Sciences (IJSSci)

International Journal of Services Sciences

2011 Vol.4 No.2


Pages Title and author(s)
117-145The KIBS and its role on innovation of manufacturing corporations in Japan
Shuo She; XueZhong Zhu; Akio Nagahira
DOI: 10.1504/IJSSCI.2011.045555
146-173Customer experience: a critical literature review and research agenda
Ruchi Garg; Zillur Rahman; Ishwar Kumar
DOI: 10.1504/IJSSCI.2011.045556
174-190Service-orientation of airlines: its impact on service-oriented behaviour of flight attendants and customer loyalty
Myungsook An; Yonghwi Noh
DOI: 10.1504/IJSSCI.2011.045579
191-210An empirical test of the linkages of e-service quality with e-satisfaction and perceived value with e-loyalty-related behavioural intentions in India
Rajat Gera; S.R. Singhvi
DOI: 10.1504/IJSSCI.2011.045566

 

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