International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

2023 Vol.14 No.1

Pages Title and author(s)
1-19Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic: developing market context
Md Samim Al-Azad; Mohammad Harun-or-Rashid
DOI: 10.1504/IJSEM.2023.129592
20-41Customer satisfaction, behavioural and pay more intentions: a study on Indian Dhabas (roadside full-service restaurants)
Pankaj Kumar; Pardeep K. Ahlawat; Parveen Kumar; Jitender Kumar
DOI: 10.1504/IJSEM.2023.129593
42-57Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty
Ghasem Bakhshandeh; Sajad Sharifi; Sayed Mohammad Rezaei
DOI: 10.1504/IJSEM.2023.129595
58-77Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach
Tareq Alblooshi; Moer Azli; Mohd Faiz Hilmi; Anas Abudaqa; Gouher Ahmed
DOI: 10.1504/IJSEM.2023.129597
78-107Contributory role of innovative capabilities in Malaysian small and medium enterprises performance
R. Ganesh; A. Haslinda
DOI: 10.1504/IJSEM.2023.129594
108-132Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Amir Mohammad Fakoor Saghih; Bahare Sabzevari Bidokhti
DOI: 10.1504/IJSEM.2023.129596