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  1. International Journal of Services, Economics and Management
  2. Published issues
  3. 2023 Vol.14 No.1
International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

2023 Vol.14 No.1


Pages Title and author(s)
1-19Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic: developing market context
Md Samim Al-Azad; Mohammad Harun-or-Rashid
DOI: 10.1504/IJSEM.2023.129592
20-41Customer satisfaction, behavioural and pay more intentions: a study on Indian Dhabas (roadside full-service restaurants)
Pankaj Kumar; Pardeep K. Ahlawat; Parveen Kumar; Jitender Kumar
DOI: 10.1504/IJSEM.2023.129593
42-57Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty
Ghasem Bakhshandeh; Sajad Sharifi; Sayed Mohammad Rezaei
DOI: 10.1504/IJSEM.2023.129595
58-77Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach
Tareq Alblooshi; Moer Azli; Mohd Faiz Hilmi; Anas Abudaqa; Gouher Ahmed
DOI: 10.1504/IJSEM.2023.129597
78-107Contributory role of innovative capabilities in Malaysian small and medium enterprises performance
R. Ganesh; A. Haslinda
DOI: 10.1504/IJSEM.2023.129594
108-132Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Amir Mohammad Fakoor Saghih; Bahare Sabzevari Bidokhti
DOI: 10.1504/IJSEM.2023.129596

 

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