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International Journal of Services, Economics and Management

Title	Author(s)	Vol. and Issue nos.	Page nos.	Full-text article
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP	Amir Mohammad Fakoor Saghih; Bahare Sabzevari Bidokhti	Vol.14 No.1	108-132
Contributory role of innovative capabilities in Malaysian small and medium enterprises performance	R. Ganesh; A. Haslinda	Vol.14 No.1	78-107
Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates: a structural equation modelling approach	Tareq Alblooshi; Moer Azli; Mohd Faiz Hilmi; Anas Abudaqa; Gouher Ahmed	Vol.14 No.1	58-77
Influence of personalisation and hedonic motivation on repurchase intention: the mediating role of customer experience and loyalty	Ghasem Bakhshandeh; Sajad Sharifi; Sayed Mohammad Rezaei	Vol.14 No.1	42-57
Customer satisfaction, behavioural and pay more intentions: a study on Indian Dhabas (roadside full-service restaurants)	Pankaj Kumar; Pardeep K. Ahlawat; Parveen Kumar; Jitender Kumar	Vol.14 No.1	20-41
Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic: developing market context	Md Samim Al-Azad; Mohammad Harun-or-Rashid	Vol.14 No.1	1-19