Sample articles

You can read all of these full-text articles free of charge - click Free access

International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

Title Author(s) Vol. and Issue nos. Page nos. Full-text article
Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service managementTai-Hsi Wu; Shao-Jen Weng; Ruei-Bin Pan; Seung-Hwan Kim; Don Gotcher; Yao-Te TsaiVol.11 No.171-95Free access
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, MalaysiaShimiao LiVol.11 No.148-70Free access
The forefront of mobile shopping: an emerging economy's perspectiveChi-Yang Hng; Pik-Yin Foo; Ai-Fen Lim; Radha Krishnan NairVol.11 No.121-47Free access
Use of Taguchi method for optimisation of process parameters of option pricing modelAmir Ahmad Dar; N. AnuradhaVol.11 No.11-20Free access