International Journal of Services, Economics and Management
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International Journal of Services, Economics and Management (8 papers in press)
Examining the Intentions to Use Crowdfunding Platform - An Extended Technology Acceptance Model by Hasnan Baber Abstract: Crowdfunding has emerged as an alternative financing tool in recent years. The growth of crowdfunding platforms is a clear elucidation of its acceptance by the people involved in seeking and contributing funds. For Malaysian customers who mostly prefer Islamic financing and banking, crowdfunding acceptance will be a topic worth examining. The study has extended the technology acceptance model (TAM) to examine the intention of Islamic banking customers to use crowdfunding in the near future. The study has found that abiding by the Shariah regulations is a must for any crowdfunding platform planning to target this segment of the market. Perceived ease of use influences the usefulness of crowdfunding and later shapes the attitude towards crowdfunding. A positive attitude towards crowdfunding will lead to the intention to use crowdfunding in the existence of compliance with Shariah regulations. Keywords: Crowdfunding; FinTech; Intentions; TAM; Shariah; Malaysia.
Corporate social responsibility practices and their impact on sustainable development in Saudi Arabia by Mahmoud Abdelaziz Touny, Khaled Alsaeed Qamar, Mahmoud M. Hussein Alayis Abstract: The importance of CSR has increased in recent years and its role in achieving sustainable development in the societies in which it operates. The current study aims to identify practices of CSR in the Eastern Region of Saudi Arabia and their impact on sustainable development indicators. Using qualitative and quantitative analysis of data collected by a questionnaire from 54 companies, the outcomes indicate that the social side and relationship with society represent the most important practices of CSR. The results also point out that the ethical motivation of senior management and enhancing the mental image of the company are the most important reasons that drive the company to adopt social responsibility practices. In addition, the results of the regression models show little impact of social responsibility practices on the dimensions of sustainable development in the region where the significant impact of social responsibility practices was limited to the social and voluntary side. The study provides some suggestions and recommendations that can enhance CSR in Saudi Arabia and so increase its impact on sustainable development. Keywords: corporate social responsibility; CSR; sustainable development; poverty reduction; conservation of environment; healthcare; education; biodiversity; infrastructure; Saudi Arabia. DOI: 10.1504/IJSEM.2020.10035569
A cohort study of motivational factors towards fitness training services in Ahmedabad City by Avani Raval, Swati Saxena Abstract: Health is wealth is the realisation of the 20th century with the increasing lifestyle-related disorders and cost of healthcare services. Concern about health is one of the pressing factors in human life. Garcia et al. (2011) have envisaged the growth of the global health industry. Understanding and mapping psychological setup towards fitness is the key to determining consumer attitude (Lee et al., 2019). This paper has attempted to gauge the customer preference spectrum among the most promising target segment for the health industry namely: Generation X, millennial, and Generation Z. This study is directed towards identifying motivational factors (drivers) of the generations. A multivariate data analysis method was used in this study. In this study, it was found that motivational factors were statistically differs between cohorts of generations selected for the study. The research has implications for marketers, psychologists, and fitness trainers. Keywords: fitness services; population cohorts; motivation; customer preference. DOI: 10.1504/IJSEM.2020.10035766
Knowledge and relationship of consultants as key in management consulting industry: the case of Portugal consulting sector by Renato Lopes Da Costa, Leandro Pereira, Álvaro Dias, José Santos, Rui Gonçalves Abstract: In a volatility, uncertainty, complexity, and ambiguity (V.U.C.A.) world the consultancy industry plays a critical role in helping companies to continues change and transform their business model. The scientific literature of management consulting affirms that this industry is an extraordinary sector and a phenomenon in the business context, however, there's a lack of research in this area to deeply understand how the sector is able to continue to be attractive and sustainable. To approach the lack of studies in this emerging area, this article aims to understand the role of consultants as knowledge-providers and simultaneously to realise the relative importance of the type of relationships to be built. Semi-structured interviews and questionnaires were applied to management consultants and SME managers in Portugal. Results show that consultants should provide not only a strategic but also structural perspective in the development of their work, relationships that are created within projects, between projects, and those that are created before projects. Keywords: management consulting; relationships; strategy-as-practice; SAP; Portugal. DOI: 10.1504/IJSEM.2020.10034586
The lost money: study of India's inward foreign remittances and its related factors - a panel data approach by Muskan Kaur, Kanchan Sehrawat, Madhu Vij Abstract: Remittance serves as a very important component of income in GDP levels of many countries. As per the latest World Bank report on remittances, India is the largest recipient of foreign remittance. Although there are many remittance service providers (RSPs) operating in the market, yet a lot of remittance amount is lost in transaction owing to various costs associated with transferring such amount. The current study is an attempt to understand the competitive landscape of the remittance marketplace operating in the various migrant origin countries selected for analysis and compare their cost of sending money to India over a period of time (2014-Q1 to 2018-Q2). The study also identifies major cost transfer determinants using panel data analysis. The study has major policy implications. Keywords: India; remittance cost; remittance service provider; RSP; panel data analysis; fixed and random effect. DOI: 10.1504/IJSEM.2021.10035910
A comparative study of the leadership skills of the millennial male and millennial female managerial leaders in the Indian service sector by Pooja, Pranab Kumar Abstract: The millennial generation forms a considerable percentage of the workforce worldwide. Hence, it is important for organisations to understand the values and perspectives that they bring to work. With millennials already in leadership positions in many organisations worldwide and many of them soon going to assume leadership roles, it is crucial to understand their way of leading people. Millennials were born in a time when more and more women started to join workforce. The present study tries to bring out observable differences in the leadership skills of male and female managerial leaders who belong to the Indian service sector. Practical implications related to gender diversity, inclusion and the glass ceiling that women in leadership roles face have also been discussed. Keywords: millenials; leadership skills; Indian service sector; gender. DOI: 10.1504/IJSEM.2020.10034606
Quality in the supermarket sector in Peru by Jorge Benzaquen De Las Casas, Angie Álvarez, Ítalo Falcón, Úrsula Velarde, Víctor Burga Abstract: This research aims to analyse the supermarket companies in Peru that have implemented or not a quality management system (QMS), considering the total quality management (TQM) factors. The instrument includes four blocks (top management, supplier, process management and customer) and nine factors, as well as 35 variables based on a sample of 73 companies in the Peruvian supermarket sector. In this sector, companies with and without the quality management system did not have significant differences in the nine TQM factors. It is also analysed if ISO 9000:2015 principles are considered in the TQM factors and if the managers in the companies are doing what they are asked in the questionnaire. This study gives a new perception and new insights about the management of the supermarket sector in Peru in terms of quality and the important impact that this topic have in these companies. A more comprehensive exploration of supermarket's quality management in developing countries with a different perspective would be useful for enhancing the literature. Keywords: supermarkets; quality; quality management system; QMS; total quality management; TQM; ISO 9001; HACCP; ISO 22001; management; Peru. DOI: 10.1504/IJSEM.2021.10035624
Economic growth-financial development-poverty nexus in emerging markets by Kunofiwa Tsaurai Abstract: The study's three objectives were to investigate: 1) impact of economic growth on poverty; 2) financial development's influence on poverty; 3) if financial development is an avenue through which economic growth alleviates poverty in emerging markets. The study used the dynamic generalised methods of moments (dynamic GMM) with annual panel data covering the period from 2005 to 2019. Economic growth was found to have non-significantly reduced poverty whilst financial development significantly reduced poverty levels in emerging markets. On the other hand, the complementarity between economic growth and financial development was found to have enhanced poverty reduction efforts in emerging markets. Financial development was found to be a channel through which economic growth reduced poverty in emerging markets. Emerging markets are therefore urged to implement financial development enhancement policies in order to successfully fight off poverty. Keywords: economic growth; financial development; poverty; generalised methods of moments; GMM; emerging markets. DOI: 10.1504/IJSEM.2020.10035250