International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

2020 Vol.11 No.2


Pages Title and author(s)
97-118Validation of customers' perceived e-service quality determinants: a confirmatory factor analysis approach
Narender Singh Bhati
DOI: 10.1504/IJSEM.2020.108978
119-136Effect of staff appearance on customer satisfaction and revisit intention
Byoungho Lee; Jinkyung Choi
DOI: 10.1504/IJSEM.2020.108979
137-166Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kano's model
Seyedehfatemeh Golrizgashti; Amir Razavi Hejaz; Kimia Farshianabbasi
DOI: 10.1504/IJSEM.2020.108981
167-190Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry
Javid Jouzdani; Hadi Shirouyehzad; Niloufar Maaroufi; Ali Javaheri
DOI: 10.1504/IJSEM.2020.108982

 

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