International Journal of Services, Economics and Management (IJSEM) Inderscience Publishers - linking academia, business and industry through research

International Journal of Services, Economics and Management

Pages	Title and author(s)
97-118	Validation of customers' perceived e-service quality determinants: a confirmatory factor analysis approach Narender Singh Bhati DOI: 10.1504/IJSEM.2020.108978
119-136	Effect of staff appearance on customer satisfaction and revisit intention Byoungho Lee; Jinkyung Choi DOI: 10.1504/IJSEM.2020.108979
137-166	Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kano's model Seyedehfatemeh Golrizgashti; Amir Razavi Hejaz; Kimia Farshianabbasi DOI: 10.1504/IJSEM.2020.108981
167-190	Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry Javid Jouzdani; Hadi Shirouyehzad; Niloufar Maaroufi; Ali Javaheri DOI: 10.1504/IJSEM.2020.108982