
International Journal of Services, Economics and Management
2020 Vol.11 No.1
Pages | Title and author(s) |
1-20 | Use of Taguchi method for optimisation of process parameters of option pricing modelAmir Ahmad Dar; N. Anuradha DOI: 10.1504/IJSEM.2020.107789 |
21-47 | The forefront of mobile shopping: an emerging economy's perspectiveChi-Yang Hng; Pik-Yin Foo; Ai-Fen Lim; Radha Krishnan Nair DOI: 10.1504/IJSEM.2020.107793 |
48-70 | The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, MalaysiaShimiao Li DOI: 10.1504/IJSEM.2020.107794 |
71-95 | Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service managementTai-Hsi Wu; Shao-Jen Weng; Ruei-Bin Pan; Seung-Hwan Kim; Don Gotcher; Yao-Te Tsai DOI: 10.1504/IJSEM.2020.107797 |