International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

2013 Vol.5 No.3


Pages Title and author(s)
179-202On the demand for nursing labour in hospital pharmacies
Sean M. Murphy; Daniel L. Friesner; Robert Rosenman
DOI: 10.1504/IJSEM.2013.054924
203-221The antecedents of re-purchase intentions: the service quality perspective
Anthony Perrone; Ho Yin Wong
DOI: 10.1504/IJSEM.2013.054949
222-255Understanding satisfying service encounters in retail banking - a dyadic perspective
Nathalie Kania; Thorsten Gruber
DOI: 10.1504/IJSEM.2013.054950
256-274Applying Kansei Engineering, the Kano model and QFD to services
Markus Hartono; Tan Kay Chuan; John Brian Peacock
DOI: 10.1504/IJSEM.2013.054958

 

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