International Journal of Services, Economics and Management (IJSEM)

International Journal of Services, Economics and Management

2011 Vol.3 No.4

Special Issue on Management Control Systems and Service Operations

Guest Editors: Dr. Adebayo Agbejule and Dr. Marja Naaranoja


Pages Title and author(s)
354-375The benefits of management accounting practices in manufacturing and service firms: a Finnish study
Adebayo Agbejule, Jonna Huusko
DOI: 10.1504/IJSEM.2011.042782
376-392Proactive contracting + Service design = Success!
Katri Rekola, Helena Haapio
DOI: 10.1504/IJSEM.2011.042783
393-410Modelling and discrete-event simulation for ski lifts service operations design
Fatah Chetouane, Remy Bernier, Abderrahmane Fadil
DOI: 10.1504/IJSEM.2011.042784
411-426Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries
Meisam Jafari-Eskandari, Ali Reza Aliahmadi, Seyed Gholamreza Jalali-Naini
DOI: 10.1504/IJSEM.2011.042785
427-445Co-creation of value for a public service
Lorna Uden, Marja Naaranoja
DOI: 10.1504/IJSEM.2011.042786
446-458Understanding the human factor: the key to information systems implementation in service operations
Tauno Kekale, Karen Spens, Kongkiti Phusavat
DOI: 10.1504/IJSEM.2011.042787