
International Journal of Services, Economics and Management
2011 Vol.3 No.1
Special Issue on Service Quality Management and Developing and Newly Industrialised Nations
Guest Editors: Dr. Keng-Boon Ooi and Dr. Alain Yee-Loong Chong
Pages | Title and author(s) |
3-20 | Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in IndiaRajat Gera DOI: 10.1504/IJSEM.2011.037175 |
21-35 | The influence of TQM practices on supply chain collaboration: a proposed model for the service industryNathan Darmawan, Jia Jia Sim, Veeri Arumugam, Kim-Wai Chow DOI: 10.1504/IJSEM.2011.037176 |
36-61 | Relationship between service gap and perception for mapping of quality attributes into four service quality factorsMal-Kong Sia DOI: 10.1504/IJSEM.2011.037177 |
62-77 | The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in MalaysiaYueh-Sin Ang, Voon-Hsien Lee, Boon-In Tan, Alain Yee-Loong Chong DOI: 10.1504/IJSEM.2011.037178 |
78-91 | TQM and service quality: a survey of commercial banking industry in MalaysiaWen-Yi Sit, Keng-Boon Ooi, Siew-Phaik Loke, Garry Tan Wei Han DOI: 10.1504/IJSEM.2011.037179 |
92-103 | Introducing iterative model into quality management with focus on emerging marketsJasna Tusek DOI: 10.1504/IJSEM.2011.037180 |
104-121 | Challenges facing higher education as a service industry in a developing countryNirwan Idrus DOI: 10.1504/IJSEM.2011.037181 |
122-133 | Student perceptions of service quality in the school of accounting: a case analysis of a private university in MalaysiaChee-Hoong Lam, Felix Chee-Yew Ng, Peter Sin-Howe Tan, King-Tak Yew DOI: 10.1504/IJSEM.2011.037182 |